Logistics Operations

1 day ago

Gurgaon, Haryana, India Divine Hindu Full time

Location: Sector 27, Gurugram (Work From Office)

Employment Type: Full-Time

Salary: ₹20,000 – ₹25,000 per month (based on experience)

Working Hours: 9:00 AM – 6:00 PM, Monday to Saturday

Job Overview

We are looking for a Logistics Operations Executive to manage and support day-to-day e-commerce logistics operations, including shipment tracking, SLA monitoring, NDR handling, and coordination with courier partners. The role requires strong follow-ups, operational discipline, and the ability to use data to improve delivery performance.

Key ResponsibilitiesLogistics & Courier Operations

  • Coordinate with courier partners and logistics aggregators (e.g., Delhivery, Blue Dart) for daily pickups, shipment movement, and delivery closures
  • Support middle-mile and last-mile logistics operations to ensure timely deliveries

Shipment Tracking & SLA Management

  • Track shipments daily and ensure adherence to defined SLA timelines
  • Identify delays, follow up with partners, and escalate unresolved issues

NDR & Delivery Exception Handling

  • Manage NDR cases (customer not reachable, address issues, refused deliveries)
  • Coordinate reattempts and closures with courier partners

Post-Delivery Issues & Disputes

  • Handle post-delivery exceptions including missing, damaged shipments, POD requests, and RTO cases
  • Support dispute resolution through proper coordination and documentation

Internal Coordination

  • Work closely with warehouse, customer support, and accounts teams to ensure smooth dispatches and issue resolution

Analytics & Reporting Responsibilities

  • Track and analyze SLA %, NDR %, RTO %, delivery TAT on a daily basis
  • Maintain daily and weekly logistics MIS using Excel / Google Sheets
  • Prepare courier-wise and aggregator-wise performance reports
  • Monitor aging shipments, delivery success rate, and reattempt success rate
  • Analyze NDR reasons to identify patterns and reduce repeat failures
  • Use data insights to highlight operational gaps and improvement areas

Requirements & Qualifications

  • 1–3 years experience in logistics operations / e-commerce operations / supply chain
  • Strong understanding of NDR, SLA, RTO, middle-mile & last-mile delivery processes
  • Experience working with courier partners such as Delhivery, Blue Dart, or logistics aggregators
  • Good communication skills in Hindi & English
  • Comfortable with Excel / Google Sheets (filters, COUNTIF, SUMIF, VLOOKUP/XLOOKUP, basic pivots)
  • Ability to multitask, follow up rigorously, and work in a fast-paced environment

Why Join Us?

  • Be part of a fast-growing D2C e-commerce brand
  • Exposure to high-volume logistics operations and analytics
  • Learning-driven environment with growth opportunities

Apply Now

Email:

Subject Line: Logistics Operations Executive – Gurgaon

Job Type: Full-time

Pay: ₹22, ₹30,000.00 per month

Benefits:

  • Health insurance

Language:

  • English (Preferred)

Work Location: Remote

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