
Opening For Technical Support- Zinq @Navi Mumbai
18 hours ago
Job opening for Technical Support with Zinq ELECTRONICS at Navi Mumbai
NOTE- If Interested mail me your updated CV on or you can call us on
Company Website:
Company Address: ZINQ ELECTRONICS PVT. LTD.
418-419, 4th Floor, Platinum Technopark,
Near Vashi Station, Vashi, Navi Mumbai
Position Summary:
As a Technical Support Specialist, you will provide remote and on-site support for the
installation, configuration, maintenance, and troubleshooting of electronic security systems,
including but not limited to CCTV, alarm systems, access control, and intercoms. Your goal
is to ensure client satisfaction through timely resolution of technical issues and clear,
professional communication.
Qualifications:
Required:
- 2+ years of experience in technical support, preferably in the electronic security or
low-voltage industry.
- Solid understanding of CCTV, access control, alarm systems, and related
hardware/software.
- Experience with brands like Hikvision, Dahua, Honeywell, Axis, Bosch, Genetec, or
similar is a plus.
- Familiarity with networking fundamentals (IP addressing, routers, switches, port
forwarding).
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Customer-focused attitude with the ability to handle pressure and multi-task.
- Ability to read and understand wiring diagrams and technical manuals.
Preferred:
- Industry certifications (e.g., ESA, CompTIA Network+, Genetec/Lenel/Axis
certification).
- Knowledge of cloud-based security platforms or VMS systems.
Key Responsibilities:
- Respond to support requests via phone, email, or ticketing system in a timely and
professional manner.
- Troubleshoot and resolve hardware and software issues with surveillance cameras,
DVR/NVR systems, alarm panels, access control systems, and related equipment.
- Assist field technicians during installation and service calls with technical guidance
and remote support.
- Configure systems remotely, including IP camera networks, alarms, and access
control platforms.
- Maintain accurate documentation of support cases, solutions, and system
configurations.
- Escalate unresolved issues to appropriate internal teams or vendors when needed.
- Stay current with product updates, industry standards, and new technologies.
- Provide end-user training and support on system usage when necessary.
- Participate in on-call rotation for after-hours support.
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