Customer Care Executive

2 weeks ago

Gachibowli Hyderabad, India Writer Business Services Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Customer Service Executive – Hospital Services

Location: [Insert Location]

Department: Patient Services / Front Office / Customer Relations

Reports To: Customer Service Manager / Hospital Administrator

Job Summary:We are seeking a compassionate and professional Customer Service Executive to be the first point of contact for patients and visitors. The role involves handling patient inquiries, appointment scheduling, registration, and ensuring a smooth experience throughout their interaction with the hospital.

  • Key Responsibilities:Greet and assist patients and visitors in a courteous and empathetic manner.
  • Handle incoming calls, emails, and inquiries related to hospital services.
  • Schedule and confirm patient appointments and follow-ups.
  • Assist in patient registration, admission, and discharge processes.
  • Provide information about hospital facilities, doctors, departments, and procedures.
  • Address patient complaints and concerns promptly and escalate when necessary.
  • Coordinate with different departments to ensure a smooth patient journey.
  • Maintain accurate records and ensure confidentiality of patient information.
  • Support billing and payment procedures when needed.
  • Qualifications & Skills:Bachelor's degree in any field (preferably in healthcare, management, or hospitality).
  • Prior experience in a hospital or healthcare setting is an advantage.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and handle stressful situations calmly.
  • Basic computer skills (MS Office, hospital management systems).
  • Working Hours:[Insert shift timings – may include weekends or rotational shifts depending on hospital policy]

Contact Number :

Referance : Krishna

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