Deputy Manager

JOB OVERVIEW:

The Deputy Manager - Business Application acts as the liaison between PCC system users, Software support vendors and internal PCC IT support teams. The ideal candidate will be a technical contributor and advisor to the PCC business users to proactively assist in defining strategic application development and integration to support business processes.

KEY STAKEHOLDERS: INTERNAL

Sales, Supply Chain, Finance, IT Infrastructure, Info Sec, Corporate IT teams,

KEY STAKEHOLDERS: EXTERNAL

Vendors, Consultants, Product companies

REPORTING STRUCTURE: (Reports To/ Direct Reports Y/N)

Manager IT Business Applications

ESSENTIAL QUALIFICATION:

B.S. in Information Technology, Computer Science or equivalent

RELEVANT EXPERIENCE:

• 3-5 years of relevant experience in leading Business Applications Projects as a Business Analyst/Project Manager
• Experience in the Pharmaceutical or Medical Device preferred
• Global enterprise software experience dealing with large global software platforms such as CRM, SAP
• Strong understanding of computer system validation lifecycle and working with GxP systems
• Strong Project Management experience, PMP or other advanced certification preferred
• Familiarity with project management tools (e.g. JIRA, Timesheet Systems) and office tools (e.g. Word, Excel, and PowerPoint)
• Good understanding of cloud based systems like or financial systems like Budgeting tool

KEY ROLE AND EXPECTATIONS:

• Work with users to define user requirements, functional requirements and technical specifications and obtain business sign-off of requirements
• Support implementation of business applications/systems related to Sales/Finance
• Manage rollout of multiple business specific applications
• Manage IT project team and external application vendor team during the roll out of IT projects/systems
• Maintain partnership with business teams and act as IT SPOC to business
• Work with business users to review proposed design solutions and determine if solution meets business needs
• Transfer knowledge to IT Support Team & manage change requests
• Communicate & coordinate changes in system into effected business areas for smooth transitioning & participate in the development, implementation & roll-out of system Projects
• Onboard vendors and manage external vendor teams to support the ongoing business applications
• Propose IT budgets (OPEX & CAPEX) in accordance with internal procedures, ensuring best value and quality
• Ensure customer satisfaction & build ongoing relationships with stakeholders and manage their expectations
• Develop a Deep understanding of PCCs approach to software development
• Collaborate with Corporate/Central IT teams – IT security, IT infrastructure, SAP, Validation team to implement Business specific application/systems
• Responsible for working technical teams to ensure integration of different systems, proper data migrations
• Present monthly status update of Projects to IT Steering committee
• Provide Daily update to Manager on Day to Day activities and to Senior Management during governance calls