Subject Matter Expert

1 week ago

Bengaluru, Karnataka, India Metaforms Full time ₹ 12,00,000 - ₹ 36,00,000 per year
About Metaforms

At Metaforms, we're redefining how market research gets done.

Our AI platform empowers the world's leading research agencies to scale 10x faster while maintaining quality. With AI Agents augmenting survey programming, data processing, and project management, we help customers like Dynata, Savanta, and Borderless Access deliver more projects with less effort.

1,000+ surveys processed monthly

Serving Fortune 500 companies

Experiencing rapid month-over-month growth

Backed by $9M in Series A funding to aggressively scale

The Role

We're hiring a Subject Matter Expert (SME) – Confirmit to serve as the expert on Confirmit workflows within our automation platform.

You'll design and manage surveys, test new features, and collaborate with engineering to improve automation reliability — ensuring our AI products replicate real-world research complexity at scale.

What You'll Do
  • Create and manage surveys using Confirmit with advanced routing and validation
  • Act as the SME for Confirmit, bringing deep knowledge of survey workflows
  • Test surveys, troubleshoot issues, and identify gaps in Confirmit functionality
  • Provide structured feedback to improve automation accuracy and researcher experience
  • Collaborate with AI engineers and product teams on Confirmit-specific workflows
  • Support customer demos by showcasing Confirmit workflows
  • Help resolve Confirmit-related queries, tickets, and training needs
What We're Looking For

Core Skills

  • 5+ years of experience in Confirmit survey programming
  • Deep knowledge of survey logic, scripting, and workflows in Confirmit
  • Strong troubleshooting and debugging skills
  • Excellent collaboration and communication abilities

Bonus Points

  • Experience with survey automation or integrating Confirmit with DP/BI tools
  • Exposure to AI-driven survey programming approaches
Why Join Metaforms?
  • Build at the frontier of AI-powered survey automation
  • Work with a highly motivated team of engineers, researchers, and product thinkers
  • Thrive in a zero-bureaucracy culture focused on speed, quality, and customer outcomes
  • Be part of a Series A funded company ($10M+) scaling rapidly
Benefits
  • Full family health insurance
  • $1,000 USD annual reimbursement for skill development
  • Dedicated mentor/coach support
  • Free lunch & dinner at the office
  • Monthly food/snacks allowance

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