Subject Matter Expert

1 week ago

Bengaluru, Karnataka, India Metaforms Full time ₹ 15,00,000 - ₹ 25,00,000 per year
About Metaforms

At Metaforms, we're redefining how market research gets done.

Our AI platform empowers the world's leading research agencies to scale 10x faster while maintaining quality. With AI Agents augmenting survey programming, data processing, and project management, we help customers like Dynata, Savanta, and Borderless Access deliver more projects with less effort.

1,000+ surveys processed monthly

Serving Fortune 500 companies

Experiencing rapid month-over-month growth

Backed by $9M in Series A funding to aggressively scale

The Role

We're hiring a Subject Matter Expert (SME) – Decipher to act as the domain expert on survey programming workflows.

You'll own the end-to-end survey lifecycle in Decipher while working closely with Product Managers, Engineers, and AI teams to translate real-world research processes into automated, scalable solutions.

What You'll Do
  • Program and manage surveys end-to-end on Decipher, including complex logic, randomization, and advanced flows
  • Act as the SME for Decipher, ensuring best practices are followed in all survey builds
  • Test, troubleshoot, and identify usability or logic gaps in Decipher surveys
  • Provide structured feedback to improve AI-driven automation accuracy and user experience
  • Collaborate with product & engineering to translate survey workflows into AI tools
  • Support customer demos by showcasing Decipher workflows
  • Resolve Decipher-related support tickets and provide training when needed
What We're Looking For

Core Skills

  • 5+ years of hands-on experience in Decipher survey programming
  • Strong knowledge of survey design, sampling, and exports
  • Excellent debugging and problem-solving skills
  • Ability to manage multiple projects in a fast-paced environment
  • Strong communication skills for cross-team collaboration

Bonus Points

  • Experience integrating Decipher outputs with data processing and BI tools
  • Familiarity with automation and AI applications in research ops
Why Join Metaforms?
  • Build at the frontier of AI-powered survey automation
  • Work with a highly motivated team of engineers, researchers, and product thinkers
  • Thrive in a zero-bureaucracy culture focused on speed, quality, and customer outcomes
  • Be part of a Series A funded company ($10M+) scaling rapidly
Benefits
  • Full family health insurance
  • $1,000 USD annual reimbursement for skill development
  • Dedicated mentor/coach support
  • Free lunch & dinner at the office
  • Monthly food/snacks allowance

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