Lead - Post Sales

1 week ago

Mumbai, Maharashtra, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us
Livspace is Asia's largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company's goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners' dreams into reality.

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Job Description
As a 'Lead-Post Sales' you would be responsible for handling the customer complaints, reconciling to the best possible extent in the interests of the client as per Livspace warranty policy towards delivering exceptional customer experience. To achieve the overall business goal of being the top gadget brand with an array of amazing products and world-class service. We are looking for a fun and committed individual who understands Modular, Custom & Service to the core to enhance client satisfaction and trust with Livspace.

  • In-depth knowledge and technical hold over the Interior Products (Modular, Custom & services)
  • Sound knowledge to analyze the root cause of the issue and to provide a solution.
  • Knowledge about the installation process of Modular, Civil and Custom work.
  • Well versed with the Hardware, materials specification and technical details.
  • Strong verbal articulation, presentation and written communication skills.
  • Good listener with active problem-solving skills
  • Good interpersonal and analytical skills
  • Flexible with work timings/ schedule and availability.

Job Requirement

Qualification : Graduation | Overall 15 years of Academic education.

Minimum Experience : 2 years +

  • Work continuously to improvise the quality of after-sales services and to ensure customer satisfaction in all circumstances.
  • Answering calls and emails to update customers about their queries.
  • Assisting clients with every possible support being the only POC for all the queries related to the product, services, and warranty.
  • Able to make decisions and organize solutions independently. Strong organizational capability.
  • Working with different departments to ensure the issue resolution in the stipulated time period.
  • Keeping records of customer queries, updates, complaints, comments and inquiries.
  • Follow up to ensure that appropriate action has been taken on customer requests and complaints.
  • Feedback calls to customer.
  • Understands the gravity of the role.

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