Virtual Customer Support Associate

2 days ago


Bengaluru, Karnataka, India Amazon Full time ₹ 1,50,000 - ₹ 2,50,000 per year
DESCRIPTION

Work from home with Amazon Customer Service

Role: Customer Service Associate

Job Type: Seasonal

Location: Work from home in (Karnataka), India

Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you?

  • Minimum age: 18 years old

  • Have the right to work in India

  • Strong communication skills in English (both written and oral fluency)
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
  • You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
  • From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

  • Medical insurance
  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts through our Amazon Extras program
  • Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it's for you, then click on the link below to start the application process

You'll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

BASIC QUALIFICATIONS

What qualifications do we need from you?

  • Minimum age: 18 years old

  • Have the right to work in India

  • Strong communication skills in English (both written and oral fluency)
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
  • You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
  • From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).


  • Bengaluru, Karnataka, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider of customer management solutions. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. Our client base includes numerous Fortune 500 companies from various industry verticals such as Healthcare,...


  • Bengaluru, Karnataka, India iEnergizer Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider dedicated to delivering high-quality customer management solutions. We help clients acquire, support, retain, and grow their markets through comprehensive life-cycle customer support services. Our partner base includes Fortune 500 companies across various industries,...


  • Bengaluru, Karnataka, India Microland Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Associate SME Desktop VirtualizationLocation: Bangalore, IndiaJob Type: Full-TimeDepartment: IT Infrastructure / End-User ComputingKey Responsibilities:Manage, support, and optimize Azure Virtual Desktop (AVD) and Citrix environments.Design and implement virtual desktop infrastructure solutions based on business requirements.Lead and execute...


  • Bengaluru, Karnataka, India ContactPoint 360 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position: Customer Support AssociateLocation:BangaloreEmployment Type:Full-timeExperience Level:6 months - 1yearRequirements :- English Communication is a must.Role OverviewAs a Customer Support Associate, you will be the first point of contact for customers, addressing their queries, resolving issues, and ensuring a seamless customer experience. This role...


  • Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior Associate / Associate Function/Department: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services...


  • Bengaluru, Karnataka, India Playo Full time

    Job DescriptionThe Opportunity:We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement but rather a role that addresses the very core Customer is King value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A...


  • Bengaluru, Karnataka, India Hunt Mantra Full time ₹ 3,10,000 - ₹ 4,22,000 per year

    Job Opportunity: Customer Support Associate—International Voice ProcessLocation: Electronic City Phase 2, Bengaluru (On-site)Shift: US Shift (Immediate Joiners Only)Industry: One of the biggest e-commerce companiesPosition OverviewWe're looking for a customer support associate to handle customer inquiries in our international voice process.Who Can...


  • Bengaluru, Karnataka, India Webtech Softwares Full time ₹ 3,50,000 - ₹ 7,00,000 per year

    Job Title : Customer Support AssociateJob Category : CSRFresher & Experienced Professional (0-4 Years)Voice ProcessQualification: Any Excellent Communication5 days Working 2-way cab FacilityNight Shifts HR Pravallika


  • Bengaluru, Karnataka, India Shrinidhi Full time ₹ 3,80,000 - ₹ 4,66,000 per year

    Join the Alorica Team as an AssociateJob Location: EcoSpace, BangaloreInterview Location: Lyros Technologies Pvt Ltd, Q-2,7th Floor, Cyber Towers, Hitech City, Madhapur, Hyderabad. Telangana-500081, India.Alorica is Hiring FreshersAre you ready to kickstart your career in customer support? Join Alorica and be a part of a dynamic team providing world-class...


  • Bengaluru, Karnataka, India Mind Parkour Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position Title: Associate - Customer Service (Domestic Voice Process)Education: Graduate / Postgraduate Experience: 0 to 1+ yearsLocation: BangaloreRole DescriptionThis is a full-time on-site role for a Customer Support Executive. The Customer Support Executive will be responsible for providing excellent customer support through online and technical support...