E-Commerce Assistant

About the Role

We are seeking a detail-oriented and proactive E-commerce Assistant to support daily operations across our online sales platforms. The ideal candidate will ensure smooth order processing, product listing accuracy, timely customer communication, and coordination with logistics and finance teams. This role is crucial to maintaining efficiency, accuracy, and customer satisfaction in our fast-growing e-commerce business.

Key Responsibilities

Order Management & Dispatches

• Process and track daily orders across platforms (website, Amazon, Flipkart, etc.)
• Coordinate with warehouse/logistics teams for timely dispatches
• Maintain shipping reports and ensure order accuracy

Product Listings & Catalog Management

• Create and update product listings (titles, descriptions, keywords, images, pricing)
• Research competitor listings for optimization ideas
• Ensure product availability and correct categorization across platforms

Payments & Reconciliation

• Track daily settlements from marketplaces and payment gateways
• Reconcile payments with sales records and highlight discrepancies
• Maintain basic reports of revenues, returns, and deductions

Customer Service

• Respond to customer queries and coordinate for issue resolution
• Handle returns/replacements in coordination with courier partners
• Share timely updates with customers on order status

Research & Reporting

• Monitor marketplace trends and pricing strategies
• Assist in keyword research for SEO and paid campaigns
• Prepare weekly performance reports (sales, returns, bestsellers, etc.)

Skills & Qualifications

• Graduate in Commerce/Business/Marketing or related field (preferred)
• 2–3 years of experience in e-commerce operations (internship/fresher with training can also apply)
• Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, Shopify,Unicommerce etc.
• Proficient in MS Excel/Google Sheets (VLOOKUP, Pivot preferred)
• Good communication skills (written & verbal)
• Detail-oriented, organized, and able to meet deadlines

Job Type: Full-time

Pay: ₹9, ₹20,000.00 per month

Work Location: In person