Lead Trainer

5 days ago

Chennai, Tamil Nadu, India SPS VENTURES Full time ₹ 1,00,000 - ₹ 11,00,000 per year

Conduct voice and accent training sessions for both new hires and existing employees.

  • Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
  • Assist employees with English language development and improvement of communication skills.
  • Coach new hires during pre-process and communication training phases.
  • Support ongoing development through on-floor feedback and refresher sessions.
  • Calibrate with Quality and Operations teams to promote continuous improvement.
  • Customize training content based on individual and team needs.
  • Maintain training records, prepare progress reports, and share insights with stakeholders.
  • Monitor calls and provide feedback to agents on the floor.
  • Stay updated with industry trends and training techniques.
  • Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

What You Will Need

  • Excellent command of the English language, both spoken and written.
  • Strong knowledge of American or neutral accent (as applicable).
  • Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
  • Proven experience in training delivery, curriculum development, and feedback handling.
  • Exceptional presentation, facilitation, and coaching abilities.
  • Good interpersonal skills and ability to work effectively with diverse teams.
  • Ability to motivate, engage, and coach trainees at various skill levels.
  • Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
  • Flexibility to work in US shift timings and adapt to changing schedules.
  • Hands-on experience facilitating training sessions tailored to B2B operational workflows.
  • Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.

What Would Be Nice to Have

  • Certification in Voice and Accent training.
  • Exposure to international voice processes.

Job Type: Full-time

Pay: ₹100, ₹1,100,000.00 per year

Work Location: In person

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