area franchise executive

1 week ago

Kolkata, West Bengal, India Aditya Group Of Institutions Full time ₹ 15,000 - ₹ 1,80,000 per year

Job Summary:

The Area Franchisee Executive is responsible for overseeing and supporting the operations, compliance, and performance of franchise outlets within a designated geographic area. This role involves ensuring brand standards are maintained, providing operational support to franchisees, driving sales performance, and fostering strong relationships between the franchisor and franchisees.

Key Responsibilities:

  • Franchisee Relationship Management:
  • Act as the primary point of contact between the company and franchisees in the assigned area.
  • Provide ongoing support, guidance, and training to franchisees to improve operational effectiveness.
  • Operational Excellence:
  • Monitor and ensure adherence to brand standards, SOPs, and company policies.
  • Conduct regular site visits to assess performance, hygiene, customer service, and compliance.
  • Sales & Performance Monitoring:
  • Analyze sales reports and KPIs of franchise outlets to identify trends, issues, and opportunities.
  • Support franchisees in developing and executing local marketing or promotional initiatives.
  • Training & Development:
  • Organize and facilitate training sessions for franchise staff to ensure product knowledge and service quality.
  • Help new franchisees during the pre-opening and launch phase.
  • Issue Resolution & Support:
  • Address operational challenges and provide timely resolutions.
  • Collaborate with internal departments (marketing, supply chain, HR, etc.) to support franchise needs.
  • Expansion Support (if applicable):
  • Assist in identifying potential new franchise locations and evaluating feasibility.
  • Support the onboarding of new franchise partners.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • 2-4 years of experience in franchise management, retail operations, or a related area.
  • Experience in [industry] preferred (e.g., QSR, retail, education).

Skills & Competencies:

  • Strong interpersonal and relationship management skills.
  • Good analytical and problem-solving abilities.
  • Excellent communication and presentation skills.
  • Ability to multitask and work in a fast-paced environment.
  • Willingness to travel frequently within the assigned area.

Key Performance Indicators (KPIs):

  • Franchisee satisfaction and retention
  • Sales growth and profitability of franchise outlets
  • Compliance audit scores
  • Operational efficiency and SOP adherence

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

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