Senior Application Engineer

This position is with one of the leading global supplier and aftermarket partner of highly engineered flow components in the power, oil & gas, and industrial markets. The global Engineering team designs products and executes projects for complex industrial and energy applications.

The Applications Engineer role provides detailed technical and commercial quotation support to the Global Tendering Organization in order to generate sales. The Sr. Application Engineer is responsible for the application and quotation of Copes Vulcan products in response to customer and/ or representative inquiries, in accordance with established company policies and practices. This position acts as an expert in solutions related to Copes Vulcan offerings and works in close conjunction with customers and representatives to provide the best possible available solution. Acts as an interface between operational and support departments in exceeding customer's expectations.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Handling all correspondence and inquiries with customer and reps regarding application of product, technical information, process and preparation of quotations and system sketches where necessary.
• Working closely with the appropriate resources within to proactively represent and service customers and sales channel representatives.
• Supporting technical presentations to customers.
• Assist customer and/ or representatives on all questions concerning our product specifications.
• Maintain records of representative's quotations and updates to all stakeholders
• This position will work closely with customers on issues related to application, design, manufacturing, and quality of products in an effort to reach a prompt resolution.
• Handling all correspondence and inquires with customers and reps regarding Application of Product, Technical Information and Prices
• Preparation of quotations and system sketches where necessary.
• Assist customers and/or representatives on all questions concerning our product specifications.
• Cooperate with regional managers in regards to quotations and inquiries.
• Maintain proper records to permit the formation of weekly quotation forecast.
• Assist reps and their personnel in matters of policies and procedures.
• Adhering to all internal procedures related to bid preparation, proposal tracking, order hand-over packages, and internal sales forecasting tools.
• Technical interface with internal and external personnel
• Support of large installed base with responses to technical questions and installations.
• Understanding valve specifications and supporting design reviews
• Capable to perform control valve sizing and selection of Control valves, Desuperheaters, Steam Conditioning Valves, Dump Tubes
• Understanding of customer systems, Application in Power Plants and Industrial Plants
• Ability to review critical valve application information and provide advice on solutions
• Liaison between sales department and other departments.
• Assist customer and/ or representatives on all questions concerning our product specifications.
• Work closely with customers on issues related to application, design, manufacturing, and quality of products in an effort to reach a prompt resolution.
• Cooperate with regional managers on all phases of new business development.
• Directly review and process all incoming customer inquiries
• Support Product Development

KNOWLEDGE, SKILLS & ABILITIES

• Expert technical knowledge with Control Valves, Desuperheaters and Steam Conditioning Products and the systems they go in.
• A strong commercial focus.
• Shrewd in negotiation.
• Familiar with successful business improvement, margin improvement and cost reduction programs.
• Ability to communicate effectively in both spoken and written English.

EDUCATION AND EXPERIENCE

• B.E in Mechanical, Instrumentation, Industrial Engineering, Chemical in regular course from recognized Institute/University.
• 6-13 yrs experience as application engineer for control valves/ Desuperheaters and Steam Conditioning Products and the systems
• Experience in reviewing highly detailed specifications and writing comprehensive and accurate bids
• Excellent communication skill in English language and ability to interact with global customers and internal stakeholders