Applications Engineering, Senior Engineer

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Senior Applications Engineer

Are you a passionate programmer or DevOps/ Site Reliability Engineer who thrives on solving real-world engineering challenges? Do you enjoy diving deep into complex systems, debugging intricate issues, and helping top-tier developers build secure, high-quality software?

This is not a traditional support role as our Application Engineers are
problem solvers, trusted advisors, and technical experts
. You'll work directly with some of the world's best engineering teams, helping them resolve sophisticated issues in their development environments using your programming and systems knowledge.

What You'll Do

As a
Senior Applications Engineer
, you'll be a key member of our Technical Support team, acting as a trusted advisor to our strategic customers. You'll use your programming skills to analyze, debug, and resolve complex issues—not just answer tickets, Work closely with R&D, product teams, and senior engineers to drive solutions and improve our products.

Your responsibilities will include:

• Acting as the
  Single Point of Contact
  for strategic customers, understanding their environments and business goals.
• Troubleshooting and resolving complex technical issues via phone, email, and other channels.
• Collaborating with developers and support teams to drive resolution.
• Researching and responding to customer inquiries with clarity and technical depth.
• Creating and maintaining knowledge base articles for recurring issues.
• Participating in a
  24x7x365 support rotation
  , including on-call responsibilities.

What We're Looking For

Must-Haves:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 2+ years of experience in
  software development or DevOps/SRE
• Ability to read and debug code in one or more of the following:
  C/C++, C#, Java, or Python.
• Excellent communication skills—both written and verbal.
• Solid understanding of
  Unix/Linux systems
  and scripting.
• Experience with 3 or more of the following,
• Troubleshooting complex applications
• Container Orchestration tools – Docker Swarm & Kubernetes
• Web application servers, particularly Tomcat
• Databases, SQL
• Open Source Software
• Jenkins, TeamCity, or other CI tools

Preferred Skills & Experience:

• Familiarity with
  cloud platforms
  (AWS, GCP, Azure) and container technologies (Docker, Kubernetes).
• Experience with
  CI/CD tools
  like Jenkins, TeamCity, Git, Terraform.
• Knowledge of
  relational databases
  (MySQL, PostgreSQL, Oracle, SQL Server) or
  search services
  (e.g., JVM memory analysis, CPU utilization).
• Exposure to
  application security tools
  such as Coverity, Black Duck, Seeker, Fortify, Checkmarx, etc.
• Understanding of
  open source licenses
  and
  application security best practices
  .
• Security certifications (OSWE, GWAPT, OSCP) are a plus.

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.