Sr. Customer Care Executive

We are looking for a qualified Sr. Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

To be successful as a Sr. customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Sr. Customer Support Executive Responsibilities:

Upsell other products wherever possible.

Identify the needs of the customers, resolve issues and provide solutions.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Write and submit timely reports on performance, targets, and customer queries.

Customer Support Executive Requirements:

A bachelor's degree in any domain.

A minimum of 4-5 years' experience in a same role.

Excellent interpersonal and written and oral communication skills.

Ability to lead a team.

Knowledge of CRM systems.

Computer skills.

Preferred Languages: English, Hindi, Kannada & Telugu

Preferred only: Female

Knowledge of mediation and conflict resolution techniques is preferable.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Basavangudi, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Sales: 1 year (Required)

Work Location: In person