Customer Success Executive

2 days ago

Pumping Char Rasta Surat, India Suvit Fintech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Experience: 0 – 2 Years

Location: Infinity Tower, Opposite Railway Station, Surat

Department: Customer Success /Sales /Support

Employment Type: Full-time

About the Role

We are looking for a proactive and customer-focused Renewal Executive to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts. The ideal candidate will have experience in account retention, upselling, and building long-term customer trust.

Key Responsibilities

  • Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals.
  • Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product/service.
  • Identify opportunities for upselling or cross-selling relevant plans or features.
  • Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution.
  • Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools.
  • Work closely with customers to reduce churn and increase renewal rates.
  • Handle customer queries or complaints promptly to maintain a positive customer experience.
  • Prepare and share renewal quotations or invoices and track payments.
  • Provide periodic reports on renewal performance, pipeline, and retention metrics.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 0 – 2 years of experience in renewal management, after-sales, account management, or customer success (preferably in SaaS or product-based companies).
  • Strong communication, negotiation, and relationship-building skills.
  • Ability to handle multiple client accounts and meet deadlines.
  • Experience working with CRM tools (e.g., HubSpot, Zoho, Salesforce, etc.).
  • Customer-centric mindset with a proactive approach to solving issues.

Why Join Us

  • Opportunity to work in a fast-growing SaaS/Product environment
  • Performance-driven incentives and recognition
  • Exposure to end-to-end customer lifecycle management

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