Front Desk Co-ordinator
5 days ago
Role Overview:
We are seeking a well-groomed, detail-oriented Front Desk Executive preferably with a dental background (BDS) who will act as the first point of contact for our clients. This role is ideal for a dentist looking to transition into the cosmetic and aesthetic space. Your primary responsibility will be to manage client interactions, coordinate seamlessly with doctors, and ensure a smooth, premium client experience using digital tools.
Key Responsibilities:
- Client Communication & Inquiry Handling
- Handle inbound calls, WhatsApp messages, and online inquiries with professionalism and empathy.
- Explain treatments, pricing, and pre/post-care to clients (training provided).
- Follow up with potential and existing clients to ensure satisfaction and conversions.
- Coordination & Client Experience
- Schedule appointments and coordinate doctor availability.
- Manage client flow during clinic hours and ensure minimal wait time.
- Escort clients to treatment areas and ensure they feel cared for throughout their visit.
- Digital Operations (Paperless Workflow)
- Maintain and update CRM (client relationship management) software with all relevant information.
- Use Google Sheets and digital dashboards to track appointments, follow-ups, and payments.
- Assist in maintaining operational logs, treatment records, and inventory tracking.
- Clinic Presentation & Culture
- Maintain the front desk and lounge aesthetics in line with the clinic's premium image.
- Contribute ideas to improve client satisfaction and operational efficiency.
Requirements:
- Educational Qualification: BDS (Preferred)
- Excellent verbal and written communication skills in English, Hindi, and/or Gujarati.
- Strong organizational and multitasking abilities.
- Comfortable using digital tools like CRM software, Google Sheets, and WhatsApp Business.
- Polite, proactive, and team-oriented attitude.
- Willing to learn and grow within the aesthetic and cosmetic medicine field.
What We Offer:
- Training in premium client handling, CRM tools, and cosmetic services.
- Opportunity to grow into treatment coordinator or aesthetic consultant roles.
- Exposure to top-tier plastic surgeons, and aesthetic experts.
- A friendly, supportive, and professional work environment.
To Apply:
Email your CV to [your email] with the subject line: Front Desk Executive (BDS) Application – [Your Name]
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
Ability to commute/relocate:
- Prahlad Nagar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- client handling: 1 year (Preferred)
Work Location: In person
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