Customer Sales Executive

6 hours ago


Tiruppur, Tamil Nadu, India Pranera Textiles Full time ₹ 15,000 - ₹ 1,50,000 per year

Job Summary

We are seeking a driven and customer focused Customer Sales Executive to support our growing client base and drive incoming sales leads. This role is key in handling customer queries, converting inquiries into orders, and supporting the Territory Sales Manager in achieving regional sales targets.

Key Responsibilities

  • Respond to incoming inquiries (calls, emails, social platforms) from B2B customers / Outbound sales executives and convert them into potential leads or orders.
  • Qualify prospects by understanding their fabric needs, product usage, and volume expectations.Share relevant fabric samples, catalogs, or product suggestions based on customer profile.
  • Maintain ongoing relationships with new and existing customers to ensure satisfaction and repeat business.
  • Address queries regarding fabric specifications, pricing, and availability promptly.
  • Act as a point of contact for assigned customers, ensuring a seamless sales experience.
  • Coordinate with internal departments, production, dispatch, accounts in order to ensure accurate order processing and on-time deliveries.
  • Track orders from inquiry to fulfillment and proactively resolve delays or issues.
  • Work closely with the TSM to follow up on leads, quotations, and payment status.
  • Maintain updated records of customer interactions, sales activities, and order details in CRM or Excel.Prepare weekly reports on sales performance, lead status, and customer feedback.
  • Support the TSM and Sales executives in preparing sales plans and tracking territory performance.Desired Skills & Competencies
  • Strong communication and negotiation skills
  • High level of responsiveness and ownership
  • Working knowledge of textiles or apparel market (preferred)
  • Good at follow-ups, coordination, and multi-tasking
  • Proficiency in MS Excel, Email and CRM tools
  • Language required : Tamil/Kannada/Telugu /Hindi/Marathi and English

Qualifications

  • 1–3 years experience in inbound sales, customer support, or B2B coordination (preferably in textiles/apparel)

Job Type: Full-time

Pay: Up to ₹15,000.00 per month

Benefits:

  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person



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