Customer Care Executive

4 weeks ago

Tiruppur, Tamil Nadu, India TheBrightLayer Full time
Company Description

TheBrightLayer specializes in website development, mobile application development, cloud services, and UI/UX design, delivering technology that drives growth, efficiency, and innovation. Our mission is to make technology work for businesses by combining creativity, strategy, and technical expertise to deliver impactful digital solutions. We work with both startups and enterprises, focusing on creating real value and building long-term partnerships. Our approach is centered on innovation, collaboration, and achieving measurable results.

Role Description

This is a full-time remote role for a Customer Care Executive. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, and delivering excellent customer service. Day-to-day tasks include responding to customer inquiries, resolving issues, maintaining customer records, and proactively reaching out to customers to ensure their needs are met. The role may also involve collaborating with other departments to improve customer experiences and contributing to sales efforts by identifying potential new clients.

Qualifications
  • Experience in Customer Support, Customer Satisfaction, and Customer Service
  • Strong Communication skills, both written and verbal
  • Sales abilities and experience in identifying and engaging potential customers
  • Proficiency in using customer service software and CRM tools
  • Problem-solving skills and the ability to work independently
  • High level of empathy and dedication to improving customer experiences
  • Previous experience in a remote work environment is a plus
  • Bachelor's degree in Business, Communications, or a related field is preferred

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