Operation coordinator

2 days ago

Bengaluru, Karnataka, India NoBrokerHood Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

NoBrokerHood, launched in 2018 as a subsidiary of NoBroker, is a technologically advanced visitor, community, and finance & asset management system targeted at gated societies. A market leader with a 50% market share, NoBrokerHood manages over 25,000 societies and secures the lives of more than 48 lakh families across India. The platform offers a range of services including home maintenance, property renting, and selling, while ensuring top-level data privacy with Level 1 PCI-DSS Certification, GDPR, PDPB 2019 Guidelines, and ISO 27001 certifications. Recently, NoBrokerHood raised $5 million from Google to further expand its services.

Job Description – Sales Coordinator

Key Responsibilities:

Sales Team Support

  • Assist the sales team in preparing proposals, quotations, and presentations.
  • Managing existing clients, and he should be able to pitch ancillary products like boom barrier, access control and IoT devices to the existing clients. (80% onboarding and 20% Sales)
  • Coordinate with the sales team to ensure timely follow-ups with clients for successful onboarding
  • Following up on the pending items from the sales team to ensure timely updation of the handover responses.
  • Helping the sales team to get the maximum incentive achievement.

Operations Coordination

  • Liaise with the operations team to align on onboarding, delivery timelines, and service requirements.
  • Ensure smooth handover of confirmed clients from sales to operations. (HO Monitoring)
  • Track the progress of sites and escalate any bottlenecks for quick resolution.
  • Maintain records of product availability, stock updates, or service readiness for the sales team's use.

Client Interaction

  • Act as a point of contact for clients regarding progress, updates, or basic queries.
  • Ensure client feedback is captured and shared with sales and operations for continuous improvement.
  • Assist in scheduling client meetings, calls, and training for smooth onboarding
  • Getting Feedback from the onboarded client for the experience and making testimonials for the same

Key Skills & Competencies:

  • Strong communication and interpersonal skills.
  • Excellent organisational and multitasking abilities.
  • Proficiency in MS Office (Excel, PowerPoint, Word) and CRM tools.
  • Problem-solving mindset with attention to detail.
  • Ability to collaborate and build rapport across departments.
  • Customer service orientation.

Qualifications:

  • Master's/Bachelor's degree in Business Administration, Marketing, or related field.
  • Fresher- 2 years of experience in sales coordination, client servicing, or operations support.
  • Experience in working with cross-functional teams is preferred.

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