Delivery Supervisor
3 days ago
Company Description
Milkbasket is India's first and largest micro-delivery service for groceries and daily essentials. Founded in 2015 with fresh milk delivery in Gurgaon, we now deliver over 5000 daily essential products to customers in more than 20 prominent Indian cities. We aim for operational and service excellence, ensuring assured delivery and a great experience. With a team of over 600 Milkbasketeers, 7500+ warehouse personnel & delivery ninjas, and a fleet of 3500 vehicles, we provide silent & contactless doorstep delivery to millions of homes daily. Our core values include teamwork, innovation, hard work, and celebrating progress as we strive for growth and excellence.
Role Description
This is a full-time on-site role for a Delivery Supervisor, located in Pune. The Delivery Supervisor will oversee the day-to-day operations of delivery personnel, ensuring timely and efficient delivery of products. Responsibilities include managing delivery schedules, providing leadership and support to the delivery team, ensuring customer satisfaction, and monitoring delivery processes to identify areas for improvement. The role also involves coordinating with warehouse staff, resolving delivery issues, and maintaining high standards of service excellence.
Qualifications
- Supervisory Skills and Operations Management experience
- Strong Communication and Customer Satisfaction skills
- Analytical Skills for process improvement
- Ability to work independently and as part of a team
- Previous experience in logistics or delivery services is a plus
- Bachelor's degree in Management, Logistics, or related field
- Proficiency in using delivery management software and tools
- Excellent problem-solving and decision-making abilities
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