Manager / Senior Manager, Process Excellence

Manager / Senior Manager, Process Excellence: Global Centers

The Manager / Senior Manager, Process Excellence is accountable for driving Process Excellence (PEX), Process Re-imagination, and AI Transformation initiatives throughout the organization by collaborating closely with diverse functional areas. This role entails mentoring Yellow Belt and Green Belt projects to ensure alignment with business objectives, as well as delivering and facilitating Lean Six Sigma training sessions to foster a culture of continuous improvement. The Manager / Senior Manager also leads strategic and high-impact PEX projects that deliver measurable value to the business areas and Thomson Reuters at large.

In addition, the position provides consultative support to functional teams on the development and execution of transformation strategies, partnering with cross-functional stakeholders to implement and advance process excellence initiatives. These initiatives and projects typically span several months and involve extensive collaboration with global teams across operations, technology, Centers of Excellence (COEs), and enablement functions. The role requires frequent engagement with project stakeholders and senior leadership to ensure successful project delivery and to drive organizational transformation.

About the Role

In this opportunity as Manager / Senior Manager, Process Excellence, you will:

• Collaborate with global teams to address process excellence needs.

• Mentor Yellow Belt and Green Belt projects to ensure alignment with business goals.

• Deliver and facilitate Lean Six Sigma training sessions.

• Lead high-impact Process Excellence (PEX) projects for measurable improvements.

• Consult with operations on transformation strategy and roadmap development.

• Drive process excellence initiatives across multiple functions.

• Map roles to activities to pinpoint AI tool use, cases, and opportunities

• Map current processes to identify inefficiencies and improvement opportunities.

• Analyze data to uncover insights and areas for optimization.

• Develop future state process maps for efficiency and effectiveness.

• Facilitate workshops to identify AI and automation opportunities.

• Partner with Centers of Excellence on initiatives to achieve targeted outcomes.

About You

You're a fit for the role of Manager / Senior Manager, Process Excellence if you have:

• Bachelor's degree in business, engineering, or related field; MBA/advanced degree preferred.

• 10+ years' process excellence experience, specializing in Lean Six Sigma and AI tools

• Lean Six Sigma Black Belt certification required.

• Experience mentoring Yellow/Green Belt projects and delivering Lean Six Sigma training.

• Skilled in leading high-impact PEX projects and strategic operations transformation.

• Expertise in current state mapping, data analysis, and developing future state processes.

• Strong collaboration with COEs and global stakeholders on targeted initiatives.

• Experience in usage of AI tools for productivity such as copilot and LLMs

• Experience running discovery workshops for AI and automation opportunities.

• Knowledge of AI, ML, and data visualization tools (e.g., Tableau, Power BI).

• Proficient in Python, Microsoft Office, and process mapping tools.

• Excellent written and verbal communication and active listening skills.

• Effective at all organizational levels and working with cross-functional, remote teams.

• Comfortable adapting to shifting priorities and driving change.

• Willing to work flexible hours across time zones as needed.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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