Academic Coordinator/Student Support

1 day ago

Delhi NCR, India Yaclass Tech Full time

We are seeking a passionate, process-oriented, dynamic candidate to join team as Academic Co-ordinator

Key Roles and Responsibilities (KPI)

  • Coordination/Enrolment: Oversee and manage the day-to-day operations of the Academic Coordination, ensuring efficiency and productivity.
  • Student Management: Academic Coordinators have to address challenges and resolve issues pertaining to the students and are focused on effective enrollment, coordination of batches, collecting information regarding syllabus, solving doubts of students regarding curriculum by connecting them with the right team, and conducting PTA (Parents/Teachers Meetings).
  • Process Improvement: Develop and implement strategies to optimise workflows, reduce inefficiencies, and enhance the overall student experience.
  • Customer Success: Ensure seamless onboarding, coordination with the learning department, and issue resolution for students so that the retention percentage is high and we have at least 85% retention in each batch, every month. Maintain retention percentage & ensure student satisfaction.
  • Scheduling & Monitoring: Plan and oversee student batches and schedules, track live session attendance, and monitor live session quality.
  • Reporting & Analytics: Prepare and present operational reports, tracking key metrics such as student performance, attendance, school scores, PUMPA App usage, and session performance.
  • Cross-functional Coordination: Work hand-in-hand with the L&D, Retention, IT, and support teams to resolve issues quickly, roll out updates, and stay aligned with the organisations goals.

Required Skills & Qualifications

  • Bachelors/Master's degree in Engineering/Education/Business.
  • Demonstrated experience (1 year) in operations management/post-sales/customer success, preferably in the EdTech industry.
  • Strong leadership, communication, analytical, and team management skills.
  • Excellent organisational and problem-solving skills.
  • Professional experience in working with CRM software and other tools related to operations management.
  • Excellent fluency in English and Hindi (spoken and written).

Work Timings - 12 PM - 9 PM, 5.5 days/Rotational

Work Location - Work From Home

Compensation 3-3.75lpa CTC

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