Hiring Sr. Customer Support Billing Voice Kolkata

1 day ago


Kolkata, West Bengal, India 2coms Full time ₹ 66,000 - ₹ 2,52,000 per year

SUMMARY

Job Opening: Senior Customer Support Representative (International Billing Voice)

Location: Kolkata

Salary: Up to 5.5 LPA

Work Mode: Office (Both-side cab provided)

Shift: Rotational Week Off: 2 rotational days

Role Overview

We are hiring for a Senior Customer Support Representative with mandatory experience in International Billing Voice Process. The role involves handling calls/chats from global clients, ensuring accurate billing support, and delivering a professional customer experience.

NOTE: Freshers not eligible, Only Kolkata based candidates can apply. 

Key Responsibilities

  • Handle international billing voice calls and chats across different time zones.
  • Provide prompt, positive, and professional responses to global clients.
  • Resolve billing-related queries with accuracy.
  • Demonstrate strong customer service principles and practices.
  • Adapt to rotational shifts and dynamic work requirements.

Requirements- Minimum 1+ year of experience in International Billing Voice Process (mandatory).

Excellent communication skills in English (verbal & written).

Good technical knowledge and problem-solving ability.

Qualification: Undergraduate / Graduate / Postgraduate.

Strong interpersonal skills and flexibility to work in a global support environment.

Benefits

Both-side cab facility.

Work with a captive unit.

Internal Job Postings (IJP) for growth across different roles and business units.



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