AVP - Operations (Product Development Group)

5 days ago

Mumbai, Maharashtra, India Sharekhan Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role Description and Purpose

Responsible to perform the activities allotted within the defined timelines, coordinate with the Branch / Business partners & internal departments and effective handling of the client queries to ensure smooth functioning of the activities.

Key Responsibilities

q Ideation, Conceptualization, Requirement & Process Mapping & documentation

  • Ensures smooth functioning of all the activities involved in the department.
  • Handles a team of approximately 5-7 members.
  • Analyzing the competitors product proposition & pricing
  • Defining the product/project road map and presenting it to senior Management along with

Business case for ease of Prioritization & budget approval.

  • Preparation of "Business requirement document (BRD)" and use case based "Functional Requirement
  • Document (FRD)" with process flow diagrams.
  • Taking concurrence, Inputs & sign off from IT, Business Operations, Risk & Compliance
  • Study of "As Is" process & defining "To be" Solution path for the identified pain Areas
  • Preparation of Process (PMC/CMC) note to capture processes along with responsible team

q Customer, Vendor, Project/Product, stakeholder Management and Implementation

  • Getting "In principle approval" from 'Project Management Office – PMO at initial phase
  • Leading project kick off meeting in order to define and introduce the project, team members, their role and key deliverables along with timelines
  • Influencing the project stakeholders for defining scope/requirement in phase-wise manner
  • Ensuring proper assessment of assumptions, dependency and risks in order to plan and take appropriate remedial action, wherever required
  • Short listing, evaluation & recommendation of final vendor for approval of Management.
  • Presenting product structure, SOP, impact analysis to Operation Risk Control (ORC) committee & Operation Process Control (OPC) committee.
  • Preparing the "Project plan" and ensuring that Project milestones are achieved as per specified quality, budget and time scales
  • Periodical reporting of "Project Snapshots" to CEO & COO the company in concise manner
  • Ensuring the successful production deployment & timely post production sign off from Users
  • Leading & planning various UAT cycles and UAT scenarios

q Go live strategy of Projects/Products

  • Responsible for proposing pricing models, offers & target customer segments to promote the products/services
  • Closely working with marketing team for various pre- launch & post launch initiatives
  • Tracking & driving the product performance (i.e. revenue, No of clients etc) through Sales, Call n Trade and Online marketing
  • Ensuring customer satisfaction in terms of user interface, product features & processes

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