Senior Customer Service Executive

1 day ago

Mumbai, Maharashtra, India 77f332e3-a056-4e40-b9a1-ed6c9edd8edb Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to manage inquiries and resolve issues effectively. This role requires excellent communication skills and a passion for delivering exceptional customer experiences

Responsibilities

  • Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.
  • Provide exceptional customer service by understanding customer needs and offering appropriate solutions.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with team members to improve customer service processes and enhance customer satisfaction.
  • Identify trends in customer inquiries and provide feedback to management for continuous improvement.
  • Train and mentor junior customer service representatives as needed.

Skills and Qualifications

  • 1-6 years of experience in customer service or related field.
  • Excellent communication skills in English (verbal and written).
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Proficiency in using customer service software and CRM systems.
  • Ability to work independently as well as part of a team.
  • Strong organizational skills and attention to detail.
  • Empathy and patience when dealing with customer concerns.

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