Relationship Manager

6 days ago

Yelachenahalli Bengaluru, India Hdfc Sales Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Client Relationship Management: Build and maintain long-term relationships with clients, serving as their primary point of contact and trusted advisor.
  • Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of services offered.
  • Account Management: Oversee multiple client accounts, regularly reviewing their status and ensuring services meet or exceed expectations.
  • Problem Resolution: Address client issues and complaints promptly, working to resolve them effectively to maintain satisfaction and loyalty.
  • Business Development: Identify opportunities for upselling and cross-selling additional products or services to existing clients, contributing to revenue growth.
  • Collaboration: Work closely with internal teams (sales, marketing, operations) to ensure seamless service delivery and alignment with client needs.
  • Performance Monitoring: Analyze client data and feedback to assess satisfaction levels and identify areas for improvement.

Required Skills and Qualifications

  • Communication Skills: Excellent verbal and written communication skills to convey value propositions and maintain client engagement.
  • Emotional Intelligence: Ability to empathize with clients and adapt communication styles to different personalities.
  • Analytical Skills: Proficiency in data analysis to understand client behavior and inform strategic decisions.
  • Negotiation Skills: Strong negotiation abilities to resolve conflicts and close deals beneficial to both parties.
  • Time Management: Effective time management skills to prioritize tasks and manage multiple client relationships simultaneously.

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