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Salesforce - Senior Business Applications Administrator
2 weeks ago
Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.
Join our team We're building a world where Identity belongs to you.
Sr. Business Applications Administrator - Salesforce Administration
Okta's Go-To-Market (GTM) Technology Support & Operations team provides the front line and specialized Application Support to the Go-To-Market Technology stack. Our application landscape is centered on Salesforce with various integrations to other applications (Clari, LinkedIn Sales Navigator, Docusign, Outreach). We are looking for an experienced and detail-oriented Business Applications Administrator who will be supporting Salesforce and other applications integrated to Salesforce.. The ideal candidate will play a critical role in the administration of business applications used across our Go-To-Market functions, including Sales, Marketing, Customer Success, and Professional Services. This role requires expertise in managing complex business systems, supporting the front line administrators, and contributing to the success of the GTM Technology team.
Duties and Responsibilities:
- Troubleshooting issues related to Salesforce (Sales Cloud, Service Cloud, Experience Cloud, CPQ) and integrations with Salesforce
- Ensuring optimal performance of business applications by performing day-to-day administration, troubleshooting, and resolving issues.
- Demonstrate strong analytical, problem-solving and communication skills
- Maintaining resolution within given SLA
- Ensuring all system changes made are done within BT security policies, procedures, and SOX compliance.
- Maintain documentation of new system processes and system implementations. Provide general knowledge sharing with the global GTM Support team.
- Establish a strong working relationship and pattern with Product Owners as well as other BT functions.
- Support the month-end and Quarter-end issues
Qualifications
- You have at least 4+ years of information technology and/or information security experience
- Bachelor's Degree is preferred
- Expertise in Salesforce Administration
- Experience with Release Management
- Experience with working in a global environment
- Experience working with the internal and external audit teams to collect evidence for gap assessment preferred.
- Experience in an environment with SOX framework / Compliance
- Self-starter, Outstanding listener, great presenter, terrific interpersonal and communication skills
#LI-Hybrid
What you can look forward to as a Full-Time Okta employee
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
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