Technical Support Engineer

1 week ago

Bengaluru, Karnataka, India TECEZE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Technical Support Engineer (German Language)

Client:
HCL

Payroll:
TECEZE

Work Type:
Remote / Full-time

Service Hours:
German Business Hours (8:00 AM – 5:00 PM CET / 11:30 AM – 8:30 PM IST)

Job Summary:

We are seeking a skilled and customer-oriented
Remote Technical Support Engineer
with
C1-level proficiency in German
and strong English communication skills. The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.

Key Responsibilities:

  • Provide
    L1/L2 remote technical support
    to end-users across global locations.
  • Troubleshoot and resolve
    hardware, software, and networking issues
    on laptops, desktops, and mobile devices.
  • Manage and resolve support tickets efficiently using
    ITSM or ticketing systems
    (e.g., ServiceNow, Remedy).
  • Assist users with issues related to
    Windows OS, MS Office Suite, and common business applications
    .
  • Communicate technical information clearly to non-technical users, ensuring high customer satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
  • Maintain detailed documentation of technical issues and solutions provided.
  • Contribute to knowledge base updates and process improvements.

Required Skills and Qualifications:

  • C1-level proficiency in German
    (spoken and written).
  • Good Business English
    communication skills (spoken and written).
  • 2–3 years of experience
    in remote technical support roles (L1/L2 preferred).
  • Strong understanding of
    Windows operating systems
    ,
    MS Office
    , and
    basic networking concepts
    .
  • Familiarity with
    ITSM tools
    such as ServiceNow, Remedy, etc.
  • Excellent
    interpersonal and customer service
    skills.
  • Strong
    problem-solving
    and
    analytical
    abilities.
  • Ability to work
    independently
    and as part of a distributed global team.
  • Experience working with
    enterprise clients
    or in a
    multilingual, multicultural environment
    is an added advantage.

Additional Details:

  • MSA/SOW Status:
    MSA signed
  • Shift Timing:
    11:30 AM – 8:30 PM IST (aligned to German business hours)

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