Automation Operations Analyst

2 weeks ago

Chennai, Tamil Nadu, India Sampoorna Consultants Full time ₹ 7,00,000 - ₹ 12,00,000 per year

Desired Candidate Should Have

  • 3+ years of experience in supporting RPA solutions using tools like UiPath, Automation Anywhere, or Blue Prism.
  • 1.5+ years of experience with low code/no code platforms such as Microsoft Power Apps, OutSystems, or Mendix.
  • Proven track record of managing and resolving technical issues in a production environment.
  • Extensive hands-on experience with leading RPA tools such as UiPath, Automation Anywhere, Blue Prism, etc.
  • Proven track record of developing, deploying, and supporting RPA solutions in a production environment.
  • Experience with low code/no code platforms like Microsoft Power Apps, OutSystems, Mendix, Appian, etc.
  • Ability to support and troubleshoot applications developed on these platforms.
  • Strong programming skills in languages such as Python, Java, C#, or similar.
  • Experience with scripting languages (e.g., JavaScript, VBScript) for automation purposes.
  • Experience integrating RPA and low code solutions with existing enterprise systems and applications.
  • Knowledge of APIs, web services, and other integration methods.
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
  • Experience supporting automation solutions in cloud environments.
  • Proven experience in troubleshooting and resolving technical issues related to RPA and low code applications.
  • Ability to conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
  • Experience managing support incidents and ensuring timely resolution within agreed Service Level Agreements (SLAs).
  • Familiarity with incident management tools and processes.
  • Experience monitoring the performance of automated processes and ensuring their reliability and stability.
  • Ability to use monitoring tools to track system performance and detect issues proactively.
  • Experience identifying and implementing process improvements to enhance the efficiency and effectiveness of automation solutions.
  • Ability to document and optimize support processes.
  • Experience managing changes to automation solutions, including testing and validating updates and enhancements.
  • Familiarity with change management processes and tools.
  • Proven ability to create and maintain comprehensive documentation for support processes, procedures, and technical solutions.
  • Experience participating in audits and compliance reviews related to automation solutions.
  • Experience leading a support team and providing technical guidance and mentorship to junior team members.
  • Ability to conduct training sessions and workshops for end-users and support teams.
  • Experience working with various stakeholders, including business analysts, process owners, and IT teams.
  • Strong communication and interpersonal skills to effectively manage stakeholder expectations and provide updates on issue resolution.
  • Relevant certifications in RPA tools (e.g., UiPath Certified Professional, Blue Prism Developer).
  • Certifications in low code/no code platforms (e.g., Microsoft Power Platform Certification, OutSystems Professional Developer) are highly desirable.
  • ITIL/CSM Certification is highly desired
  • Good understanding of Azure Cloud

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