Senior QA

17 hours ago

Delhi NCR, India Rhysley Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: Senior QA Call Center

Location: Remote

Department: Quality & Operations

Working Days: 6 days Rotational Shift Permanent Night Shift

Reports To: Head of Operations & Managing Director

Job Summary:

We are looking for a Senior Quality Analyst (QA) Call Center to monitor, evaluate, and enhance the quality of customer interactions across inbound and outbound processes. The role will focus on driving call quality, compliance, and customer experience standards, while also mentoring junior QA team members and collaborating with operations to implement process improvements that positively impact lead conversion and revenue outcomes.

Key Responsibilities:

  • Monitor and audit calls, chats, and emails to evaluate adherence to quality and compliance standards.
  • Identify gaps in sales pitch, product knowledge, and soft skills to improve customer satisfaction and revenue generation.
  • Collaborate with Sales and Operations teams to design and implement quality frameworks aligned with business goals.
  • Develop and maintain QA scorecards, dashboards, and reporting mechanisms for management visibility.
  • Provide constructive feedback and coaching to call center agents to improve performance.
  • Identify process bottlenecks, recommend corrective and preventive actions, and drive continuous improvement initiatives.
  • Work with cross-functional teams (Sales, Training, and Operations) to ensure alignment of quality standards with business objectives.
  • Act as a subject matter expert (SME) in call quality, compliance, and customer handling.
  • Support in training material development and facilitate sessions where needed.
  • Mentor junior QA Analysts and contribute to building a scalable QA function.

Key Skills & Competencies:

  • Strong knowledge of call center operations (inbound/outbound) and QA frameworks.
  • Excellent analytical, problem-solving, and reporting skills.
  • Proven expertise in call monitoring tools, CRM systems, and QA scorecards.
  • Exceptional communication and interpersonal skills to provide feedback effectively.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong focus on customer experience, compliance, and revenue enablement.

Qualifications & Experience:

  • Bachelors degree in Business Administration, Communications, or related field.
  • 46 years of experience in call center quality assurance, with at least 2 years in a senior/lead QA role.
  • Experience in sales call monitoring and revenue-impacting QA processes is preferred.
  • Proficiency in MS Office, QA monitoring tools, and CRM platforms.

What We Offer:

  • Competitive salary with performance-linked incentives.
  • Opportunity to shape and lead QA initiatives in a fast-growing organization.
  • Career growth and skill development opportunities.
  • Collaborative and dynamic work environment.

  • svp - qa cdd

    1 week ago

    Delhi, NCR, India Black Turtle Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesThe primary purpose of this role is to lead a team of quality assurance Analysts and Senior Analysts, whilst creating and implementing quality assurance frameworks & driving process transformation.This role will manage and supervise CDD Quality Assurance teams in India to ensure consistent and high standard controls are in...

  • QA Automation Engineer

    1 week ago

    Delhi, NCR, New Delhi, Noida, India Tekskills Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    RoleSenior QA Automation Engineer (Selenium, C#, Appium, API Testing)Location: Delhi, IndiaExperience: 810 YearsTechnologies: Selenium, C#, Appium, API Testing, Mobile AutomationJob Summary:We are looking for a highly experienced and detail-oriented Senior QA Automation Engineer with strong expertise in Selenium, C#, API testing, and mobile automation using...

  • QA/Test Engineers Automation

    2 weeks ago

    Bengaluru, Delhi, Mumbai, NCR, India Hatchtra Innotech Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Were Hiring: QA/Test Engineers Automation & Manual Testing (60+ Openings | 3-20 Yrs Exp | Multiple Levels)Location: Mumbai / Pune / Chandigarh / Bengaluru / Gurugram / Noida / New Delhi (WFO, Hybrid, or Remote Based on RoleIndustry: Fortune 500 Client Projects (Staffing via Hatchtra Innotech Pvt. Ltd.) Employment Type: Full-Time | Contract (C2H)About...

  • Senior QA Engineer

    4 days ago

    NCR, India New Groyp Talentoj Full time

    Role & responsibilities Roles & Responsibilities of the Candidate Test Planning & Strategy Develop detailed test strategies, test plans, and test cases for functional, system, and API testing. Automation Development – Design and implement API automation frameworks using Rest Assured, Karate, Postman, or similar tools. Functional & API Testing – Perform...

  • Senior Salesforce OmniStudio QA Engineer

    2 weeks ago

    Delhi, Delhi, India Risalva Technologies Full time

    Position : Senior Salesforce OmniStudio QAExperience : 6 to 8 YearsLocation : RemoteJob Summary :We are seeking a Senior Salesforce OmniStudio QA Engineer with strong experience in Salesforce Health Cloud and OmniStudio, along with solid expertise in Quality Assurance practices. The ideal candidate will have a proven track record in manual testing...

  • Lead QA Engineer( Automation)

    7 days ago

    Delhi, India NeoITO Full time

    We are seeking a seasonedLead Automation QA Engineerto head our QA team and driveautomation-first quality practicesacross our global product development lifecycle. This role is ideal for someone with proven experience inautomation frameworks, process governance, team management, and agile delivery .As the QA leader, you willown the testing strategy , guide...

  • QA Operations Leader

    2 weeks ago

    Delhi, Delhi, India beBeeLeadership Full time ₹ 5,00,000 - ₹ 8,00,000

    **Job Title:** Quality Assurance Team ManagerJob DescriptionThe Quality Assurance Team Manager will lead and manage a team of experienced Sr. quality assurance analysts, oversee quality assurance activities across key underwriting back-office processes, and ensure delivery of high-quality QA audits.Manage the team of Sr. Quality Assurance analysts performing...

  • Quality Assurance Associate/Senior QA Associate

    3 days ago

    Delhi, India Liberty Data Analytics Full time

    Job Summary Liberty Mutual's GRS Capability Center Operations (GRS - CCO) team is expanding global Quality Assurance function by establishing a Quality Assurance (QA) team in India under Liberty's legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks)...

  • Sr. Software QA Engineer

    3 days ago

    Bengaluru, Delhi, Mumbai, NCR, India Suzva Software Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We're Hiring: Senior Software QA Engineer (Automation Testing)Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, RemoteTime Zone: ISTEngagement: 40 Hours/Week (Contract Monthly Basis) What You Will DoAutomate testing of new features and technologies for performance and reliability Write and execute robust test...

  • Python QA

    3 days ago

    Delhi, India CES Full time

    We are hiring a Senior QA Automation Engineer (Python/Selenium) with 10+ years of QA experience. The role involves building robust automation frameworks for web, API, and data workflows, leveraging Python, Selenium, Pandas, SQL, and CI/CD tools. Ideal for professionals passionate about delivering scalable, reliable, and high-quality software solutions.Full...