Solarmaxx: CRM- Post sales

20 hours ago

Jaipur, Rajasthan, India Nexthire Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Customer Relationship Manager
Location: Jaipur
Job Type: Full-time
Job Summary:
We're looking for a skilled Customer Relationship Manager to maintain relationships with our clients, ensure timely documentation and payment recovery, and drive business growth. The ideal candidate will have excellent communication and written skills in English.

Key Responsibilities:
Client Relationship Management

1. Follow company processes and timely communicate the progress of the projects with our client
2. ⁠timely collect and prepare project related documentation required for smooth and timely execution of the projects
3. Build and maintain strong relationships with key decision-makers at client organizations.
4. Identify and address client concerns, resolving issues promptly and professionally.

Payment Recovery and Management
1. Manage and track client payments, ensuring timely recovery and minimizing outstanding balances.
2. Follow effective payment recovery processes
3. Collaborate with internal stakeholders, including Sales, Projects and Accounts, to ensure seamless payment processing and revenue recognition.

Communication and Collaboration
1. Prepare client-facing content, including emails, reports and documents.
2. Collaborate with cross-functional teams, including Sales, Accounts, and projects, to ensure seamless client experience.
3. Develop and maintain accurate client records, ensuring data integrity and compliance.

Requirements:
Essential Skills
1. Excellent communication and written skills, with the ability to articulate complex ideas simply.
2. Proven ability to build and maintain strong relationships with clients and internal stakeholders.
3. Strong problem-solving and conflict resolution skills.
4. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

Desired Skills
1. Experience working in a client-handling role, with a proven track record of delivering exceptional client experiences.

Education and Experience
1. Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
2. Minimum 2-3 years of experience in customer relationship management with a focus on client relationship management and payment recovery.

About Company

SolarMaxx is dedicated to providing simple and affordable turnkey solar power solutions. With in-house design, engineering. procurement, construction and maintenance capabilities, they offer customised Solar design, engineering, procurement and construction (EPC) solutions to industrial, commercial and institutional users. Their team consists of a Senior project/ retail sales team, qualified engineers & technicians, and after-sales staff, all dedicated to supporting our customers' needs. As pioneers in the solar industry, we are committed to delivering clean, cost-effective solar power and championing solar energy.

Origin 16 Years in the market
Emp strength - 50+

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