French Customer Service Executive

2 hours ago

Bengaluru, Karnataka, India Gama Advisory Services LLP Full time ₹ 6,00,000 - ₹ 7,00,000 per year
Role Purpose: Responsible for problem solving and working to resolve any query our customers may have. Help and advice customers who have questions about their orders, refunds or returns and actively participate in the management of marketplace accounts and operations.   Job Location: Bengaluru
Work Experience: 3-5 Years    Key Responsibilities: General and Task ManagementWork to processes and procedures to provide and maintain an exceptional customer experience.Deal with customer queries via email and chat.Discuss any issues/concerns with Team Leader to come up with suitable actions to correct them.Answering customer complaints, returns and refunds via email.Issuing refunds to customersDealing with returns and replacements   Skills/Experience:Computer literateDiploma/B1 Certificate in French LanguageHave a positive approach and demonstrate setting exceptional standards.Team player with great time managementProblem solver who is results orientated with the ability to build credibility.Excellent communication skill in English.Excellent in e-mail writing skill.Native speaker would be preferred.   Annual CTC: INR 6 - 7 LPA
Note: 2 days per week off (rotational) 

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