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Customer Support Representative
2 weeks ago
International Customer Support Executive About the Role
We are looking for enthusiastic and customer-focused individuals to join our International Customer Support team. The role requires excellent communication skills, problem-solving ability, and a passion for delivering exceptional service to global customers.
- Location: Mohali
- Salary: ₹20,000 – ₹38,000 CTC (Based on Experience)
- Qualification: 12th Pass / Graduate
- Experience: Freshers & Experienced – Both Are Welcome
- Working Days: 5 Days a Week
- Benefits: Cab Facilities Available
Key Responsibilities
- Handle inbound/outbound calls, chats, or emails from international customers.
- Resolve customer queries related to products, services, billing, or technical issues.
- Provide accurate information and ensure a positive customer experience.
- Escalate complex issues to senior teams when necessary.
- Maintain records of customer interactions and follow up as needed.
- Meet performance metrics such as quality, productivity, and customer satisfaction.
- Adhere to process guidelines, security protocols, and company policies.
Why Join Us?
- Attractive salary package
- Cab facilities
- 5 days working
- Growth opportunities with a leading MNC
- Friendly and supportive work environment
Contact: HR Priya Thakur:
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹38,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
