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Customer Support Representative

2 weeks ago


Mohali, Punjab, India cresta Kans Full time

International Customer Support Executive About the Role

We are looking for enthusiastic and customer-focused individuals to join our International Customer Support team. The role requires excellent communication skills, problem-solving ability, and a passion for delivering exceptional service to global customers.

  • Location: Mohali
  • Salary: ₹20,000 – ₹38,000 CTC (Based on Experience)
  • Qualification: 12th Pass / Graduate
  • Experience: Freshers & Experienced – Both Are Welcome
  • Working Days: 5 Days a Week
  • Benefits: Cab Facilities Available

Key Responsibilities

  • Handle inbound/outbound calls, chats, or emails from international customers.
  • Resolve customer queries related to products, services, billing, or technical issues.
  • Provide accurate information and ensure a positive customer experience.
  • Escalate complex issues to senior teams when necessary.
  • Maintain records of customer interactions and follow up as needed.
  • Meet performance metrics such as quality, productivity, and customer satisfaction.
  • Adhere to process guidelines, security protocols, and company policies.

Why Join Us?

  • Attractive salary package
  • Cab facilities
  • 5 days working
  • Growth opportunities with a leading MNC
  • Friendly and supportive work environment

Contact: HR Priya Thakur:

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹38,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person