Grievances/Escalation Specialist

Managing customer grievances received from all touchpoints and strict adherence to the Regulatory Internal TATsEnsuring adherence to quality parameters laid for grievance handlingData ReconciliationRisk and Compliance managementManagingSenior Management EscalationsManaging Social Media EscalationManaging Banking Partners and Internal StakeholdersEnd toEnd...

Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively.Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profileMin2-3 yrs of experience in escalation management.Bachelor's degreeProven experience in...

About Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers,...

The role involves handling customer grievances via IGMS, Bima Bharosa, Ombudsman, and other regulatory touchpoints, ensuring timely resolution, compliance with IRDA guidelines, and working closely with functions like claims, underwriting, and legal.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.Our purpose is to give everyone real...

Receive and analyze customer complaints or concerns to determine their root causeCollaborate with internal teams to investigate and resolve customer issuesServe as a mediator between customers and different departments within the organizationProvide guidance and training to customer service representatives on handling escalated casesMaintain accurate records...

Job descriptionRoles and responsibilities:NOTE: WE ARE LOOKING FOR - Candidateswith good EXP in ER activities and ManagementSend your Resumes to above number with Name & How soon you can join - Immediate ,15 days, 30 Days*IMMEDIATE JOINERS and ready to work in Night Shift ARE MORE PREFERABLE*1. To be the first level of Interface between HR & Operations for...

We are hiring on behalf of ourEsteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleTheCustomer Excellence & Grievance Redressal - Regional Managerwill oversee overall customer experience, hospitality and end-to-end grievance redressal process for...

Job descriptionRoles and responsibilities:NOTE: WE ARE LOOKING FOR - Candidates with good EXP in ER activities and ManagementSend your Resumes to above number with Name & How soon you can join - Immediate ,15 days, 30 Days*IMMEDIATE JOINERS and ready to work in Night Shift ARE MORE PREFERABLE*1. To be the first level of Interface between HR & Operations for...

Job descriptionRoles and responsibilities:NOTE: WE ARE LOOKING FOR - Candidates with good EXP in ER activities and ManagementSend your Resumes to above number with Name & How soon you can join - Immediate ,15 days, 30 Days*IMMEDIATE JOINERS and ready to work in Night Shift ARE MORE PREFERABLE*1. To be the first level of Interface between HR & Operations for...