Escalations Specialist

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

• Where level 1 alert investigations are escalated by the financial crime Screening and Monitoring Shared Service or the TM & Fraud team for further review, this role will:
• Conduct level 2 investigations on suspicious activity, fraud, PEP, sanctions and Adverse media related cases.
• Coordinate escalations to the Head of Life FCO where advice is required.
• Coordinate escalations to the Central and Regional 2LoD functions where regulatory disclosures are required.
• Coordinate high-risk approvals between required jurisdictions and accountable decision makers. Including producing required escalations materials and investigations packages.
• Communicate risk decisions with TPAs or business teams as required.
• Conduct required financial crime actions resulting from high-risk decisions e.g. account exits, blocking, restrictions.
• Where an exit process has been concluded, ensure that the required financial crime controls are in place to prevent re-entry.
• Develop and refine team processes and procedures, ensuring alignment with regulatory requirements and internal policies.

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills:

• Significant experience within financial crime investigations.
• Experience reviewing PEP, Sanction, and adverse media screening alerts and applying risk-based decision-making principles.
• Ability to demonstrate a deep subject matter expertise of the financial crime risks inherent in the Life business.
• Expert in AML & Fraud investigation of Life books i.e. Insurance, Annuities, Pensions, Bonds and Investment product
• Strong Investigation skill sets
• Significant experience with conducting and discounting PEP, sanctions and adverse media alerts.
• Understanding of sanctions regulations, PEP lists, and other relevant compliance requirements.
• Sound communication skills and ability to work with a diverse range of stakeholders within the team.
• Strong written and verbal communication skills to convey and explain complex risk decisions and information to stakeholders at all levels.
• Familiarity with industry best practices and regulatory expectations specific to the Life business.
• Sound organisational and coordination capability to manage multiple time sensitive requests at one time.
• The role is responsible for undertaking reviews and analysis relating to the assessment, monitoring and enhancement of systems and controls within M&G UK in respect of financial crime risk.
• Ability to collaborate in a team based environment across functional disciplines and lines of business.
• Strong analytical, problem-solving and organizational skills

Experience:

• Knowledge of UK Regulations or experience of money laundering regulations and their practical application within a financial service organization.
• Excellent analytical skills with the ability to review and interpret rules and regulations

Educational Qualification:

• Minimum 5-6 years of experience in Risk function within Financial Services
• Graduate degree in Science /Commerce/Management Sciences/Business Administration/Law (B.Sc./B.Com/BMS/BBA/LLB )
• Certifications such as Certified Anti-Money Laundering Specialist (CAMS) examinations desirable

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.