Senior Specialist, Bid Support

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title: Senior Specialist, Bid Support

Reporting to: Assistant Manager, Bid Centre of Excellence

Key stakeholders: Sales Enablement Director, Sales Leads, Subject-Matter-Experts, Solution and Pricing Teams, Design Leads

Direct reports: Not applicable

Duties & responsibilities

What this job involves –

A Senior Specialist is responsible for end-to-end completion of RFPs/RFIs responses within the necessary timescales, while working alongside stakeholders from Sales, Sales Enablement, Business, and Support Functions

S/he should review and analyze client RFP documents to understand key deliverables required of JLL's cross-functional teams

Lead Go/No-Go, Kick-off and check-in calls, coordinating with specific stakeholders for input and act as the main contact-point for process execution

Ensure compliance with all RFP requirements and guidelines, while gathering all pertinent documents and creating the response document

Manage the bid portals to submit response and provide regular updates to Bid Managers/Directors on project's success and updates

Maintain Gantt / workflow charts to map out current projects and expected closure timelines

Display proactive approach to working with Bid Managers, Directors and Business Development Teams

Collaborate with Graphic Design to oversee the production of graphics, charts and other visuals to align with the client's requirements and branding

Liaise with departments such as HR, Finance, Legal and Compliance for accurate responses and firm policies for submission

Work with the respective KM teams to ensure relevant and up-to-date documents & collaterals are available, and in the correct format and branding

Manage and coordinate the final review, production, sign-off and submission of proposal

Work with the Solution & Proposal teams to maintain a record of bids responded, and which business we have won/lost

Compile bid statistics and metrics tracking & reporting, such as: Time taken to respond

Resource and other utilization statistics

Identify improvement areas to close bid response drafts faster

Manage document storage and version control within the proposal process in order for various teams to have relevant documentation readily available for completion and future reference

Review knowledge base and proposal baselines to provide initial draft / response options based on the RFP's requirements

Capture Proposal team's feedback on completed drafts

Key skills

8-12 years of relevant experience, in a professional services firm

Excellent written, verbal and interpersonal communications and presentation skills

Strong project management capabilities in order to plan, organize and oversee complex processes from start to finish

Collaborative with exceptional stakeholder management skills, including the ability to communicate directly and clearly while motivating cross-functional teams to meet deadlines

Strong research and analysis skills, proficient in gathering and synthesizing relevant information to support client requests

Proficiency and confidence with various platforms and online tools such as MS Office suite, SharePoint, etc.

Proactive and resourceful, able to problem solve for unexpected challenges or questions that arise during the proposal process

Strategic thinking to align bid team's inputs with client needs and efficiently allocate resources throughout the proposal process, enhancing the JLL's competitive position

High attention to detail, ability to conduct final formatting, spelling and consistent tone reviews, with consistent high-quality deliverables

Able to work on strict turnaround times

Able to quickly understand complex processes and create process/data-flow/systems maps (process mapping and documentation)

Highly organized and able to manage multiple tasks, deadlines and competing priorities

Employee specification

Post-Graduate

Experience in Bid Management / Support from a reputed firm

Someone who is organized and resourceful, and can effectively project manage the bid process, particularly around setting strict deadlines and holding stakeholders accountable

Has experience in confidently managing competing priorities of stakeholder sitting across regions

Knowledge/Content Management experience will be a plus

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.