Senior Manager- UK Life and Pension Insurance

4 days ago

Kolkata, West Bengal, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Sr. Manager UK Life and Pension, insurance Process

Position Overview

The Sr. Manager role is a non-voice position within the insurance process, specifically Life and Pension Retirements. Candidates must be flexible to work in any shift and hold a graduate degree in any stream.

Qualifications & Experience

  • Graduate in any discipline
  • 12+ years of experience, primarily in BPO insurance (Life and Pension Retirements)
  • Must have a team of 100+ associates
  • Relevant certifications: CF1, FA1, FA2 (one or more)
  • Intrusted to work from office 5 days in week in UK Shift(2-11pm)
  • Job Location: Kolkata

Essential Skills

  • Strong knowledge of insurance products and policy life cycles
  • Excellent customer service orientation
  • Outstanding written and verbal communication skills
  • Team coaching and development abilities
  • Ability to share and communicate important information to increase team efficiency
  • Self-motivation, accountability, organizational and prioritization skills
  • Ability to multitask and work proactively
  • Ambitious and independent work ethic
  • Managing SLAs, resolving team queries, and ensuring smooth operations
  • Liaising and coordinating with internal and external teams
  • Accountability for outstanding items and escalation of open issues
  • Professional and cordial behavior with clients
  • Adherence to SOPs, timely review, updates, and sign-off

Good to Have Skills

  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Process knowledge (insurance domain, platforms/applications, client-specific knowledge)

Trainable Skills

  • Specific platform and client knowledge within insurance industry

Language Requirements

  • English (Reading/Writing) B1 Intermediate proficiency
  • Nationality: Non-native (no restriction specified)

Responsibilities

  • Managing and coaching a team of associates
  • Ensuring SLA adherence and smooth process operations
  • Providing feedback and sharing key information with the team
  • Liaising with various stakeholders to resolve queries and outstanding issues
  • Maintaining professionalism and adherence to company SOPs

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