Service Delivery Manager- PEX

2 weeks ago

Noida, Uttar Pradesh, India Cognizant Full time ₹ 18,00,000 - ₹ 28,00,000 per year

Designation - SDM PEX

Job Summary

We are seeking an experienced Manager - Ops Transformation with 12 to 15 years of experience to join our team. The ideal candidate will have expertise in Analytics & Insights Six Sigma Advanced Excel Generative AI and UiPath. The role requires domain knowledge in Workers Comp - Care Management Workers Comp-New Business and Workers Compensation - Claims. This is a hybrid work model with rotational shifts and no travel required.

Responsibilities

  • Lead the transformation initiatives within the operations team to drive efficiency and effectiveness.
  • Oversee the implementation of advanced analytics and insights to inform decision-making processes.
  • Provide expertise in Six Sigma methodologies to streamline processes and reduce waste.
  • Utilize Advanced Excel skills to analyze data and generate actionable insights.
  • Implement Generative AI solutions to enhance operational capabilities and drive innovation.
  • Identify and program manage till deployment automation tools including RPA/AI +ML / Small automations
  • Collaborate with cross-functional teams to ensure seamless integration of new processes and technologies.
  • Monitor and evaluate the performance of transformation initiatives to ensure they meet organizational goals.
  • Develop and maintain documentation for all transformation projects to ensure transparency and accountability.
  • Train and mentor team members on new tools and methodologies to build internal capabilities.
  • Ensure compliance with industry regulations and standards in all transformation activities.
  • Foster a culture of continuous improvement within the operations team.
  • Communicate progress and outcomes of transformation initiatives to senior management.

Qualifications

  • Possess strong analytical skills with experience in Analytics & Insights.
  • Demonstrate proficiency in Six Sigma methodologies.
  • Exhibit advanced skills in Excel for data analysis.
  • Have experience with Generative AI applications.
  • Be proficient in using UiPath for process automation.
  • Have domain expertise in Workers Comp
  • Care Management.
  • Possess knowledge of Workers Comp-New Business processes.
  • Understand Workers Compensation
  • Claims management.
  • Have excellent communication and collaboration skills.
  • Be able to work effectively in a hybrid work model.
  • Be adaptable to rotational shifts.
  • Show a commitment to continuous improvement.
  • Demonstrate strong project management skills.

Experienced leader within BFSI Shared Services transformational function evidence of creating and driving a team strategy to deliver the goals with Black Belt or Lean Six Sigma Black Belt certification.

Significant experience of reviewing and changing business models and practices to optimize performance and generate cost savings and improvements whilst delivering employee and customer benefits.

Works in partnership with business stakeholders providing Process Excellence expertise to identify and shape opportunities that drive improved customer experience efficiency and risk reduction. Acts as a Process Excellence evangelist across the business maintaining strong relationships at C-suite level and Senior stakeholders to educate and drive cultural changes to support business strategies.

Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases

Provides appropriate challenge to the business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with the Change and Implementation Lead

  • Service Delivery Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Servion Global Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities:Service Delivery Management:Own overall service delivery for Contact Center solutions, including IVR applications, agent desktop tools (e.g., Cisco Finesse), routing workflows, and reporting platforms.Ensure compliance with SLA/KPI metrics and contractual obligations.Manage operational escalations and provide leadership during critical...

  • Service Improvement Manager

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Project Program Management Advisor - Service Improvement Manager Req ID: 339604 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Management Advisor - Service...

  • Sap Service Delivery Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Sopra Steria Full time

    Company DescriptionAbout Sopra Steria Sopra Steria major Tech player in Europe recognised for its consulting digital services and software development helps its clients drive their digital transformation and obtain tangible and sustainable benefits It provides end-to-end solutions to make large companies and organisations more competitive by combining...

  • Senior Manager

    3 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Key Responsibility You will be responsible to manage operational delivery stakeholder relationships for clients assigned in your portfolio You can expect to work with external internal client s personnel to manage compliance financial and operational risk projects You will provide specialized consulting advice basis work performed by the team and...

  • Operations Delivery Manager

    3 days ago

    Noida, Uttar Pradesh, India Agelix Consulting LLC Full time ₹ 1,80,000 per year

    We're Hiring: Operations Delivery Manager – IT Consulting Firm Location:Noida (with occasional travel to Bhubaneswar)Budget:Up to ₹15 LPAJoining:Immediate to 30 daysWe are looking for an experiencedOperations Delivery Managerwith12+ years of experienceto oversee and manage the overall operations of our IT Delivery Centre. The ideal candidate will ensure...

  • Senior Delivery Manager

    3 days ago

    Noida, Uttar Pradesh, India Kyndryl Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleService...

  • Manager – Operations, Delivery

    1 week ago

    Noida, Uttar Pradesh, India Talent Toppers Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About Talent ToppersTalent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies forBig 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.Our services spanPermanent & Leadership Hiring, Staff Augmentation, Offshore...

  • Delivery Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Vastika Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Vastika Inc. is seeking a Senior Delivery Professional to join our expanding team.Position: Sr. Delivery PersonExperience: 5 – 7 yearsLocation: Onsite – Sector 63, Noida (Night Shift)Salary: Competitive (based on experience)+ IncentiveKey Responsibilities:● Serve as the primary point of contact for assigned client accounts● Manage and oversee...

  • Delivery Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Bean HR Consulting Full time

    Job Title : Lead GenAI Delivery.Grade : 3A.Experience : 8-12 years.Location : Gurgaon / Noida / Pune / Bangalore.Openings : 1.Overview :We are seeking an experienced Associate Director to lead the delivery and execution of cutting-edge Generative AI (GenAI) programs for key insurance clients.This role demands a seasoned professional who can manage...

  • Data Delivery Manager

    24 hours ago

    Noida, Uttar Pradesh, India Oxford University Press Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Data Delivery ManagerLocation:Noida, UP, IN, 201306Salary: NilDivision: AcademicDepartment: Oxford LanguagesJob TitleTitle: Data Delivery ManagerDepartment: Technology – Language EngineeringLocation: Noida, IndiaAbout the RoleIntroduction – the 'why'This is an exciting opportunity to lead a high-performing data delivery team at Oxford University Press...