Pest Control Business Operations Associates

23 hours ago

Bengaluru, Karnataka, India ACUITY GROUPS Full time

Job Role: Business Operations Associate (Pest Control Company)1. Operations Coordination

  • Coordinate day-to-day field operations, technician schedules, and service appointments.
  • Ensure timely service delivery and assign service teams based on location and workload.
  • Track jobs, closures, and daily operational updates.

2. Customer Service & Support

  • Handle customer inquiries, complaints, and service requests via phone, email, and WhatsApp.
  • Provide service recommendations, share quotations, and follow up for confirmation.
  • Maintain strong customer relationships and ensure high customer satisfaction.

3. Service Documentation & Reporting

  • Maintain service reports, job sheets, and treatment documentation.
  • Update CRM/ERP with daily service entries, customer data, and follow-up tasks.
  • Generate daily, weekly, and monthly operational reports.

4. Coordination With Internal Teams

  • Coordinate between sales, technicians, business support, and accounts departments.
  • Assist in material requirement planning for technicians (chemicals, equipment, PPE).
  • Ensure timely submission of service reports and billing documents.

5. Billing & Collections Support

  • Prepare and follow up on invoices for completed services.
  • Coordinate with the accounts team for payment collection and reconciliation.
  • Track pending payments and inform customers regarding dues.

6. Compliance & Quality Control

  • Ensure services follow safety protocols and pest-control standards.
  • Maintain documentation for audits, ISO requirements, and government compliance.
  • Monitor technician performance and report deviations.

7. Administration & Back-Office Support

  • Assist with vendor coordination, petty cash management, and office administration.
  • Maintain stock registers for chemicals, equipment, and service materials.
  • Support the HR team in maintaining attendance and technician records.

8. Process Improvement

  • Identify workflow gaps and suggest process improvements.
  • Support the development of SOPs to enhance operational efficiency.
  • Assist management in implementing new tools, platforms, and operational strategies.

Key Skills Required

  • Strong communication and customer-handling skills
  • Good knowledge of MS Excel, CRM/ERP tools
  • Multi-tasking and coordination ability
  • Basic understanding of pest control services (added advantage)
  • Problem-solving and time management

Job Type: Full-time

Pay: ₹18, ₹24,402.21 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance

Work Location: In person

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