Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors.

Job Description*

This position is for an analyst role supporting Specialty Servicing and Fulfillment Operations. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other BI Tools to provide analytical support on strategies and operational health. Responsibilities include participating to understand Business needs to interrupt requirements, creating report visualizations, and managing report accuracy / deployment. Job expectations include developing, maintaining, and enhancing reports to deliver comprehensive end-to-end reporting solutions.

Additional areas of focus include performance summaries of various key performance indicators and metrics over time, uncover actionable business insights to drive responses to performance trends, and the production of reports and updates for senior management to ensure consistency and performance excellence across Specialty Servicing and Fulfillment Operations.

Responsibilities*

• Identify process improvements and efficiencies via data analysis.
• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions.
• Leads coordination of the production of product performance reports and updates for senior management.
• Determine ways to optimize code and BI presentation to align to Business needs.
• Validate the integrity and quality of data required for performing analysis.
• Ensuring that process documentation and control steps are in place to ensure transparency into design.

Requirements*

Education*

• Graduate (Any stream).
• Certifications If Any: NA.

Experience Range*

• 05 Years To 08 Years.

Foundational Skills*

• 3+ years of analytics and reporting experience.
• SQL / SAS /Alteryx-Strong SQL background.
• Tableau.
• Excel.
• Strong written and oral communication skills.
• Knowledge of business intelligence tools.
• Excellent analytical & problem-solving skills.
• Data Visualization.
• Data and Trend Analysis.
• Business Analytics.
• Monitoring, Surveillance, and Testing.

Desired Skills*

• Na.

Work Timings*

• 02.30 PM To 11.30 PM (Weekend Off).

Job Location*

• Chennai.