Product Management Manager

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Pune, and Chennai.

Position Summary: We are looking for a Product Manager / Product Owner to join our Collector services zone within our Product Management organization in Chennai. The Product Owner's work would be to scope and execute opportunities that enable this platform to meet the growth that athenahealth is set out to.

The Team: About Collector Services Zone Product Management team: Our team of product managers are building new and exciting revenue cycle services for athenahealth customers. We work on solving complex business problems for a wide range of stakeholders covering everyone from customers, to our internal technology enabled services teams and our multiple BPO vendors. Our work is quite complex and requires the ability to conceptualize and implement workflows that manage large volumes of claim resolution work. This work can be manually completed by our BPO partners or automated to increase overall system productivity.

Job Responsibilities

- Coordinate and contribute to the definition of assigned product area
- Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility
- Define epics and user stories, clearly articulating business requirements for the problems we are aiming to solve - including UX/CX/Support requirements
- Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement - Requesting analyses to inform backlog
- Partner with Product Management leaders to be the voice of product decisions within the organization
- Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
- Cross-Functional Coordination and Stakeholder Management
- Serve as Product Owner for scrum teams covering assigned product area
- Partner with Product Management leaders to drive portfolio and product strategy
- Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
- Engage with Sales, AM, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers and to assist Product Management leadership with service descriptions
- Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know

Typical Qualifications

- Bachelor's Degree or equivalent experience in Product Management
- Minimum 7+ years of product management experience
- Prior experience with working on healthcare/healthcare interoperability (integrations/HL7/CCDs/Interface Engines) is a plus
- Experience working with stakeholders in a business environment across cross-functional groups
- Understanding of product management best practices, including agile development environments
- Demonstrated success at driving results in a fast-paced environment and managing simultaneously competing priorities
- Excellent verbal and written communication skills

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