Service Manager-Test Manager

Life on the team

Computacenter GIS business unit is seeking a confident and highly experienced Test Management professionals with vast testing skills, to bring maturity to their existing project management approach.  The ideal candidate will take ownership for end-to-end delivery of assigned testing projects, ensuring high quality in accordance with CC standards and processes. Manage multiple projects in parallel ensuring they are all delivered successfully.

Good communication skills and relationship building will enable the candidate to excel at the role, build a culture of strong Test management and advance their career within Computacenter.

What you'll do

Financial, Timeline and Effort Control (10%)

• Ensure the estimated effort for GIS test resources is as precise as possible and includes all test deliverables
• Ensure each test deliverable meets the agreed quality standards, timeline, and effort
• If deliverables fall behind schedule and require additional effort ensure an RFC/additional budget is agreed with the PM and Portfolio Manager

Test Planning (30%)

• Provide effort and cost estimation, the test schedule, and resource needs (e.g. broader business teams)
• Produce the Test Plan including the approach (functional and non functional), environment requirements, data requirements, test users access requirements, entry/exit criteria, communicate the test plan and test schedule to all parties involved (within GIS and the wider business)
• Take accountability for reviewing requirements and creating test cases
• Take accountability for producing regular progress reports as to the state of test readiness

Test Execution (50%)

• Hold regular meetings to review test progress and triage defects
• Coordinate testers effectively to achieve daily execution targets
• Collaborate with cross-functional teams to ensure thorough testing coverage and effective issue resolution
• Ensure defects are managed, chased and resolved in a timely manner escalating as required
• Produce regular progress reports as to the status of test execution
• Manage the test schedule ensuring all parties are informed of any deviation, any slippage should have mitigating actions
• Manage risks and issues in collaboration with the projects taking ownership for test related risks and issues
• Analyze test results, identify issues, and provide detailed reports and recommendations
• Ensure management information is at hand for requirements coverage, defect status, trends and root cause analysis, test execution progress
• Ensure stakeholders are fully informed, are bought into and support the test process

Project Closure (10%)

• Ensure the end of test reports are created
• Ensure all test assets are save in the correct area and meet high standards of quality and the Spira project is closed
• Ensure feedback is received from all stake holders and lessons sessions held to understand areas for improvement and feed them into the organisational test strategy

What you'll need

• Minimum 10 years of experience as Senior Test Manager
• Exceptional leadership capabilities with the ability to navigate through change and achieve business and technology driven initiatives managing senior stakeholder expectations
• Demonstrable organisational, time management, mentoring and coaching skills leading a team of matrix managed SMEs or Test resources
• Extensive experience and deep understanding of Quality and Test Assurance best practices as well as the software development lifecycle including Agile, Waterfall and Hybrid methodologies
• Detailed knowledge of formal Test Management methodologies, processes and approaches
• Proven ability to lead and execute quality assurance and test assurance activities demonstrating excellent communication, presentation and collaboration skills.
• Proven ability to work under pressure and to tight deadlines proving a clear action plan, regular communication, progress updates and take personal ownership and accountability to deliver
• Good demonstrable negotiating and influencing skills to deal with sensitive issues
• Ability to draft Testing documentation (test plans, specifications, functional and non-functional)
• Knowledge and adoption of Prince 2 or similar project management methodologies
• Knowledge and adoption of ISO-IEC-IEEE 29119
• Knowledge and adoption of Test Maturity Model integration (TMMi):
• Knowledge and adoption of ITIL v4 Service Validation & Testing
• Knowledge and adoption of Test Management tools (e.g Quality centre or Spira)
• ISTQB Certified Tester Foundation Level (CTFL) certification
• SAFe v6 foundation certification
• Team management development training programmes
• Leadership development training programmes
• This is a global role and the expectation is to provide a global test service

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it's a well-trodden path or a completely new part of the business – we'll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.  

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.