Customer Care Executive

2 weeks ago

Manjalpur Vadodara Gujarat, India Eway IT Solutions Pvt. Ltd. Full time ₹ 96,000 - ₹ 2,40,000 per year

Key Responsibilities:

  •  Provide superior Customer Experience through Chat, Email, and Call.
  •  Offer accurate, valid, and complete information using appropriate methods and tools.
  •  Maintain a positive, empathetic, and professional attitude toward customers at all times.
  •  Collaborate with team members and customer service teams to ensure a superior customer experience.
  •  Follow the company's communication procedures, policies, and guidelines consistently.
  •  Deliver excellent results measured by customer satisfaction, effectiveness, efficiency, and quality.

Qualifications

  • Bilingual or multilingual proficiency is highly desirable; fluency in English is required.
  • Previous experience in customer support or client services is preferred.
  • Familiarity with call center operations and outbound calling techniques is a plus.
  • Excellent communication skills, both verbal and written, to effectively engage with customers.
  • Strong analytical skills to assess customer needs and provide appropriate solutions. Join us in delivering exceptional service and making a difference in our customers' lives

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Work Location: In person

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