ServiceNow Technical SME

20 hours ago

Chennai, Tamil Nadu, India Info Way Solutions Full time

Hi,

Hope you are doing good

We are hiring ServiceNow Technical SME Consultant for one of our reputed client for Chennai location. If you are interested kindly refer the JD below and share your updated resume to

Experience: L3- 5-7 Years of Relevant Industry Experience

Title: SAM Technical SME

Required Skills:

  • Experience in implementing SAMPro.
  • In-depth knowledge of SAMPro modules with tables.
  • Assisted customers in implementing SAM Tools across their organization.
  • Worked on solution designing and implementation as per best practices for various module - SAM Pro.
  • Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine.
  • Experience in Designing, customization, enhancing, workflow configuration and supporting ServiceNow
  • Experience of working with Service Catalog items in ServiceNow.
  • Implemented SR's Using Flow Designer Functionality.
  • Worked on Workflow Editor
  • Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer.
  • Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs.
  • Worked on Reports, dashboards.
  • Worked on project with Agile methodology.
  • Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc.

Roles and Responsibilities:

  • Develop, configure, and customize ServiceNow applications with a focus on SAM
  • Lead end-to-end ServiceNow engagements, ensuring timely and client-specific solution delivery.
  • Configure and implement ServiceNow SAM Pro Module, Discovery, and Service Mapping (including MID Servers).
  • Design and develop integrations with external enterprise systems using REST/SOAP APIs, Scripted APIs, Flow Designer, and Data Streams.
  • Troubleshoot and resolve complex technical issues across SAM modules and ITAM workflows.
  • Conduct code reviews, enforce ServiceNow best practices, and provide technical mentorship to junior developers.
  • Collaborate with architects to design scalable, secure, and high-performance ServiceNow solutions.
  • Contribute to the development and enhancement of Process automations, customizations.

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