Technical Lead

Overview

ServiceNow Technical Lead

Roles and Responsibilities

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDBShould know the offerings available with ServiceNow ITOM Suite as well as CMDB.Event Management, Discovery, Service Mapping and OrchestrationOMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plusImplement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.Apply Agile software development practices for customizations to the platform and applications.Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.Effectively manage and execute high level tasks assigned via 'stories.'Assists junior analysts through project(s) lifecycles.Manages work against an often-demanding timelineCommunicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients dailySystem integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAPFlexible and has the ability to manage multiple projects concurrentlyDeep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scriptingUnderstanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)Understanding of Agile based approach to software development (SCRUM experience a plus)Ability to work remotely and largely unsupervised, and to deliver to written requirementsEffective communication skills via verbal and non-verbal methodsStrong attention to detailProblem solving ability.Secondary SkillsExperience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer)Understanding of the project delivery lifecycle and processesPractical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staffConsultative and analytical approachReal world exposure to cloud technologies and S-a-a-SProven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.Responsibilities

ServiceNow Technical Lead

Roles and Responsibilities

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDBShould know the offerings available with ServiceNow ITOM Suite as well as CMDB.Event Management, Discovery, Service Mapping and OrchestrationOMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plusImplement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.Apply Agile software development practices for customizations to the platform and applications.Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.Effectively manage and execute high level tasks assigned via 'stories.'Assists junior analysts through project(s) lifecycles.Manages work against an often-demanding timelineCommunicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients dailySystem integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAPFlexible and has the ability to manage multiple projects concurrentlyDeep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scriptingUnderstanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)Understanding of Agile based approach to software development (SCRUM experience a plus)Ability to work remotely and largely unsupervised, and to deliver to written requirementsEffective communication skills via verbal and non-verbal methodsStrong attention to detailProblem solving ability.Secondary SkillsExperience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer)Understanding of the project delivery lifecycle and processesPractical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staffConsultative and analytical approachReal world exposure to cloud technologies and S-a-a-SProven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.Requirements

ServiceNow Technical Lead

Roles and Responsibilities

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDBShould know the offerings available with ServiceNow ITOM Suite as well as CMDB.Event Management, Discovery, Service Mapping and OrchestrationOMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plusImplement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.Apply Agile software development practices for customizations to the platform and applications.Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.Effectively manage and execute high level tasks assigned via 'stories.'Assists junior analysts through project(s) lifecycles.Manages work against an often-demanding timelineCommunicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients dailySystem integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAPFlexible and has the ability to manage multiple projects concurrentlyDeep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scriptingUnderstanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)Understanding of Agile based approach to software development (SCRUM experience a plus)Ability to work remotely and largely unsupervised, and to deliver to written requirementsEffective communication skills via verbal and non-verbal methodsStrong attention to detailProblem solving ability.Secondary SkillsExperience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer)Understanding of the project delivery lifecycle and processesPractical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staffConsultative and analytical approachReal world exposure to cloud technologies and S-a-a-SProven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

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