Senior Technical Customer Success Manager
2 weeks ago
Department: Customer Success / Client Solutions
Reports to: Director/VP of Customer Success
We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools. Prior experience in eCommerce or retail domains is a strong plus.
Responsibilities:- Own post-sale customer relationship and act as the primary technical point of contact.
- Drive product adoption and usage through effective onboarding, training, and ongoing support.
- Work closely with clients to understand business goals and align them with product capabilities.
- Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs.
- Analyze customer data and usage trends to proactively identify opportunities and risks.
- Build dashboards or reports for customers using internal tools or integrations.
- Lead business reviews, share insights, and communicate value delivered.
- Support customers in configuring rules, data integrations, and troubleshooting issues.
- Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.
- 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.
- Strong SQL skills and working experience with Python or R.
- Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar.
- Understanding of data pipelines, APIs, and data modeling.
- Excellent communication and stakeholder management skills.
- Proven track record of managing mid to large enterprise clients.
- Experience in eCommerce, retail, or consumer-facing businesses is highly desirable.
- Ability to translate technical details into business context and vice versa.
- Bachelor's or Master's degree in Computer Science, Analytics, Engineering, or related field.
- This is a remote job
- Exposure to machine learning workflows, recommendation systems, or pricing analytics.
- Familiarity with cloud platforms (AWS/GCP/Azure).
- Experience working with cross-functional teams in Agile environments.
D8q3A6K4wE
-
Customer Success Manager
2 weeks ago
Remote, India BRYT BAZAAR Full time ₹ 7,00,000 - ₹ 9,00,000 per yearJob Title: Customer Success Manager – U.S. Tax ServicesLocation: Remote (Working Hours – EST)Experience Required: Minimum 3 years in lead generation, business development, or clientsuccess (preferably in finance/tax industry)About the RoleAdeptd is seeking a proactive and organized Customer Success Manager to lead andoversee client engagement, business...
-
Customer Success Manager
23 hours ago
remote, India 6sense Full timeOur Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our...
-
Customer Success Advocate
6 days ago
Remote, India Ciena Full time**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Customer Success Intern
6 days ago
Remote, India Wobot Intelligence Full timeSelected intern's day-to-day responsibilities include: 1. Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction 2. Establish a trusted and strategic advisor relationship to help drive the continued value of our product 3. Maintain and develop customer...
-
Customer Success Manager
6 days ago
India, Remote 6sense Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOur Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our...
-
Customer Success Executive
3 days ago
Remote, India Tech Fi Technologies pvt ltd Full time ₹ 2,88,000 - ₹ 3,36,000 per yearRole: Customer Success Advocate (CSA)We are seeking an individual who is eager to begin their journey in customer success. As a Customer Success Advocate, you'll play a critical role in guiding our clients through their journey with TimeSmart.AI and help define the future of work at top healthcare institutions. This position is pivotal in ensuring our...
-
Customer Success Specialist
2 days ago
Remote, India Ticmint Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,64,000 per yearJob Title: Customer Success SpecialistJob descriptionRequirements:● 0-1 years of experience in a customer success or support role, ideally within a SaaS or technology-focused company.● Strong problem-solving and communication skills.● Ability to understand and explain technical concepts to non-technical users.● Hands-on experience with CRM tools...
-
Customer Success
11 minutes ago
Remote, India Growtomation Marketing Solutions Full timeWe're a culture-first family of hustlers, fire-fighters and do-ers. We live by tasks, not hours. We own what we do and customer satisfaction is something that we heavily live by. Our typical day involves driving best solutions for our clients that usually results in smiles and a few mentions like "You guys are amazing." and "I don't know what could I have...
-
Customer Success Advisor
4 days ago
Remote, India HighLevel Inc. Full time**Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...
-
Sr. Customer Success Engineer
18 hours ago
remote, India ArmorCode Full timeArmorCode is on a mission to supercharge security teams with a new independent governance approach to reduce risk and burn down critical security technical debt. With its AI-powered ASPM Platform, driven by over 15 billion findings from over 260 ecosystem integrations, ArmorCode delivers a single, unbiased view of your risk across applications,...