Cluster Head

NIVABUPA HEALTH INSURANCE COMPANY LIMITED JOB DESCRIPTION Position Cluster Head IMF Location Kolkata Department Sales and Distribution Function Agency Channel Reporting to Assistant Vice President Band M5 Manager/IC Roles Manager JD Code SND_AC_2810 Job Summary

(Describe the primary function and purpose of this role)

Enable achievement of key business outcomes

Build a quality Agency by focusing on quality of hire and skilling

¢ Ensure adherence to all statutory and compliance requirements

¢ Drive the people agenda sharply to enable achievement of people outcomes

Key Responsibilities

(Mention a detailed description of key areas of focus, essential functions and primary responsibilities required to be performed by the incumbent to achieve business objectives) Key Measures of Performance

(Describe the major performance assessing criteria and expectations from the role)

a. Achievement of Business Plans

¢ To own the business plan for the branch both top line and bottom line targets for Team

¢ Internalize the Management philosophy and business strategy of the company and drive it in the branch

¢ Ensure that the existing team of Agents is engaged, motivated and productive by forging a strong relationship with them

¢ Ensure that new Agent Advisors are constantly inducted, activated and productive for Team

¢ Drive the incentive schemes to ensure that the income of the Agency managers and Agent Advisors exceed benchmark

b. Team Building

¢ New GWP

¢ Renewal GWP

¢ Renewal no. of cases

¢ Active agents and PA

¢ Desired product mix

¢ No. of New Agents

¢ Audit findings

¢ Employee engagement

¢ Attrition

Key Relationships (Internal / External)

(Mention the set of key internal and external stakeholders)

¢ Recruit Quality resources Unit Managers

¢ Goal setting of all Agency Managers/Sr Agency Manager in the region

¢ Regular and periodic review, monitoring and mentoring of the Agency Managers to ensure that they are on track to achieve their goals

¢ Regular classroom and on the field training of the team to equip them with the necessary skill sets to perform optimally

¢ Ensure that the defined sales process of the company is adhered to by the team

¢ Identify and groom future leaders in the team

c. Business Expansion

¢ Identify potential business pockets in the branch jurisdiction

¢ Appoint Agents in these locations to procure business

d. Liaison with Home Office

¢ Own the resource and expense budget for the Branch

¢ Drive the R&R schemes floated by HO from time to time

¢ Design own Branch level R&Rs, marketing activities and implement them

¢ Support the Unit Managers and team of Agents in liaison with the HO for addressing their requirements/ concerns

¢ Percolate the management guidelines to the entire team.

¢ Being fully compliant to all the norms laid down by the regulators and the company

Internal: Agency Team & Cross Functional Teams

External: Agents & Policy Holders

¢ Keeping the expense ratio of the Branch well within the defined budget

¢ Maintain win- win relationship with other channels

Preferred Skill Set

(Describe the nature and level of key skill required\preferred to perform the jobs e.g. interpersonal skills, problem solving ability and business expertise)

a. Analytical Skills

¢ Designing Sales Strategies to achieve the business goals

¢ Analytical skills to read , interpret MIS

¢ Skill sets to handle a team of agents to achieve the business goals b. Domain Knowledge

¢ Sound domain knowledge of the health insurance policies and practice in India

¢ Good knowledge of the legal and regulatory requirements and compliances c. Leadership Attributes

¢ Strong written and verbal communication skills

¢ Ability to manage a team, keep it motivated and handle conflicts in a mature an d tactical way ¢ Result orientation ¢ Ability to spot and utilize opportunities

¢ Energetic and enthusiastic personality. Minimum Qualification Minimum Experience ¢ Graduation in any discipline from a recognized educational institute

¢ Preferably Post Graduate Degree/Diploma in Management from a recognized educational institute.

¢ 8-10 years of relevant work experience, preferably in financial services distribution

¢ 3-5 years of team handling experience