Senior Application Operations Engineer

2 weeks ago

Pune, Maharashtra, India Parentpay Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
  • Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
  • Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.
  • Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
  • Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
  • Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
  • Attend and complete all mandatory training courses.
  • Engage and own the transition of new services into Service Operations.
  • Participate in the out of hours on call support rota .

Skills, Knowledge and Expertise

  • 3-5 Yrs Exp
  • Microsoft Active Directory configuration and support.
  • Microsoft Azure and AWS cloud hosting platform administration.
  • Advanced Microsoft SQL server experience.
  • Windows Server and desktop management and configuration.
  • Microsoft IIS web services administration and configuration.
  • Management of data and SQL backup solutions.
  • Scripting and automation capabilities.
  • Knowledge of Azure analytics and KQL
  • Knowledge of School Management Information Systems an advantage.

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