Senior Application Engineer

3 weeks ago

Pune Maharashtra India, Maharashtra Owens & Minor Full time

Job Title: Senior Application Engineer

Location: Pune, India

Experience: 4-6 years

Reports to: Manager IT

Job Overview:

We are seeking an experienced and proactive Senior Application Engineer to join our team and provide Tier 2/3 management & support for the enterprise applications. The ideal candidate will have strong communication, analytical and problem-solving skills, experience with cloud-native platforms, pipeline monitoring and data management, and a passion for ensuring system stability, performance, and user satisfaction.


Key Responsibilities:

  • Provide day-to-day application monitoring, operational support and troubleshooting for enterprise applications say running on OpenShift, SQL Server and in future on Snowflake
  • Work with business stakeholders to understand functional issues and ensure SLA & KPI commitments are met.
  • Monitor, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance.
  • Participate and lead efforts for Critical incident management and perform root cause analysis and implement corrective actions for recurring issues.
  • Support integration workflows across various systems and platforms.
  • Collaborate with development, integration and infrastructure teams to resolve application issues and ensure up time.
  • Take ownership for new users Onboarding process
  • Develop and maintain scripts to automate routine support tasks and system operations.
  • Maintain incident logs, knowledge bases, runbooks, and SOPs for supported applications.
  • Implement enhancements, load failures and resolution in coordination with application/ integration teams.
  • Support VisiQuate platform users by triaging issues, interpreting dashboards, and escalating complex problems to product teams or vendors.


Required Qualifications:

  • 4-6 years of experience in application support, preferably in a data-centric environment.
  • Good understanding of application integration concepts (APIs, middleware, etc.).
  • Strong analytical and communication skills, managing different stakeholders.
  • Experience with scripting and automation using Python, Shell, or SQL or bash.
  • Familiarity with monitoring tools and incident tracking system like ServiceNow
  • Familiarity with incident, problem, and change management processes using ITIL framework
  • Familiarity with Red Hat OpenShift platform is preferred
  • Familiarity with advanced analytics tools and platforms (e.g., Power BI).
  • Familiarity with Agile or other project management methodologies.


Preferred Skills:

  • Experience with Snowflake data platform.
  • Exposure to Visiquate analytics tools.
  • Experience in healthcare or analytics domain is a plus.


Key Competencies:

  • Collaboration: Proven ability to work effectively with cross-functional teams, including data engineers, architects, analysts, and business stakeholders.
  • Problem Solving: Strong critical thinking and troubleshooting skills, with a focus on identifying and addressing data issues quickly and efficiently.
  • Attention to Detail: Meticulous approach to ensuring data accuracy, quality, and consistency across systems and processes.
  • Communication: Ability to communicate technical details effectively to both technical and non-technical audiences.

Technical Expertise: Deep knowledge of data systems, development standards, and testing methodologies.

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