
Senior Application Engineer
2 hours ago
Job Title:
Senior Application Engineer
Location:
Pune, India
Experience: 4
-6 years
Reports to:
Manager IT
Job Overview:
We are seeking an experienced and proactive
Senior
Application Engineer
to join our team and provide Tier 2/3 management & support for the enterprise applications. The ideal candidate will have strong communication, analytical and problem-solving skills, experience with cloud-native platforms, pipeline monitoring and data management, and a passion for ensuring system stability, performance, and user satisfaction.
Key Responsibilities:
- Provide day-to-day application monitoring, operational support and troubleshooting for enterprise applications say running on OpenShift, SQL Server and in future on Snowflake
- Work with business stakeholders to understand functional issues and ensure SLA & KPI commitments are met.
- Monitor, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance.
- Participate and lead efforts for Critical incident management and perform root cause analysis and implement corrective actions for recurring issues.
- Support integration workflows across various systems and platforms.
- Collaborate with development, integration and infrastructure teams to resolve application issues and ensure up time.
- Take ownership for new users Onboarding process
- Develop and maintain scripts to automate routine support tasks and system operations.
- Maintain incident logs, knowledge bases, runbooks, and SOPs for supported applications.
- Implement enhancements, load failures and resolution in coordination with application/ integration teams.
- Support VisiQuate platform users by triaging issues, interpreting dashboards, and escalating complex problems to product teams or vendors.
Required Qualifications:
- 4-6 years of experience in application support, preferably in a data-centric environment.
- Good understanding of application integration concepts (APIs, middleware, etc.).
- Strong analytical and communication skills, managing different stakeholders.
- Experience with scripting and automation using Python, Shell, or SQL or bash.
- Familiarity with monitoring tools and incident tracking system like ServiceNow
- Familiarity with incident, problem, and change management processes using ITIL framework
- Familiarity with Red Hat OpenShift platform is preferred
- Familiarity with advanced analytics tools and platforms (e.g., Power BI).
- Familiarity with Agile or other project management methodologies.
Preferred Skills:
- Experience with Snowflake data platform.
- Exposure to Visiquate analytics tools.
- Experience in healthcare or analytics domain is a plus.
Key Competencies:
- Collaboration:
Proven ability to work effectively with cross-functional teams, including data engineers, architects, analysts, and business stakeholders. - Problem Solving:
Strong critical thinking and troubleshooting skills, with a focus on identifying and addressing data issues quickly and efficiently. - Attention to Detail:
Meticulous approach to ensuring data accuracy, quality, and consistency across systems and processes. - Communication:
Ability to communicate technical details effectively to both technical and non-technical audiences.
Technical Expertise:
Deep knowledge of data systems, development standards, and testing methodologies.
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